Cloud Solutions Specialist

1 week ago

Victoria, Canada The Corporation of The City of Victoria Full time

**Job Description**:
**Competition #24/24**

**Internal/External Posting**

**Closing date: February 27, 2024**

***

**Cloud Solutions Specialist (Continuous)**

**Information Technology Department**

Victoria is a vibrant, diverse and sustainably-focused capital city, renowned as a global tourist destination which hosts over 3.5 million visitors annually, and fosters an excellent quality of life. Located on the southern tip of Vancouver Island, Victoria is home to 92,000 people and is the economic and cultural hub for the region’s 350,000 residents.

**POSITION FUNCTION**

Support, administer and optimize cloud-based solutions and related cloud components, with a focus on Microsoft 365 and Microsoft Azure. This includes configuring new implementations using automation solutions, developing integrations both inside and outside of the platform, and implementing processes and procedures for ongoing management of the cloud environment.

**KEY DUTIES**
- Builds and supports cloud-based services and solutions based on defined patterns.
- Creates and maintains Microsoft Teams, SharePoint Sites, Power Platform automation and Microsoft 365 architecture, ensuring best patterns and practices.
- Develops and maintains frameworks and standards for SharePoint and Group permissions, SharePoint sites, Hub sites, etc.
- Responsible for developing Microsoft Teams and implementing Microsoft 365 Groups architecture, standards, integrations.
- Supports an enterprise-wide Microsoft 365 information architecture related to data management, content management, and service management.
- Creates forms with complex workflows and improves business process automations.
- Participates in key process improvements as they relate to the cloud environment.
- Develops PowerShell scripts to assist with the daily operations and enhancements.
- Contributes to a centre of excellence framework and usage guidelines across the Microsoft 365 platform.
- Provides daily administrative and maintenance support for the corporate electronic document and records management system (EDRMS).
- Ensures the corporate EDRMS is optimized for use with Microsoft 365 to meet organizational business requirements, through the use of sensitivity labels and retention policies.
- Evaluates and recommends tools, extensions and add-ons to assist with the maintenance and support of EDRMS.
- Monitors and troubleshoots Microsoft 365 operational and technical issues, liaises with other IT support professionals to ensure timely resolution and communicates issues and service disruptions.
- Manages and responds to tier 2/3 service requests and provide end user support as required.
- Develops and maintains cloud environment documentation and end user training materials as required.
- Provides advice to IT leadership team on governance, alternatives and solutions, product evaluation, and risk assessment of existing and future cloud solutions.
- Monitors Microsoft 365 system usage and optimizes performance.
- Performs user requirement analysis and partners with users to develop and build solutions that meet business needs and meet corporate standards.
- Trains and supports business champions ensuring best practices are used and corporate standards are adhered to.
- Performs other related duties as required.

**INDEPENDENCE**
- Work is performed according to established policies or procedures or is assigned by Supervisor.
- Work is reviewed through discussions with Supervisor.
- Issues such as major system changes, expenditures and recourse/ policy matters are discussed with Supervisor with recommendations.

***WORKING CONDITIONS**

**Physical Effort**:

- Sit with arms unsupported while keyboarding (often).

**Mental Effort**:

- Meet multiple deadlines with conflicting priorities (often).

**Visual/Auditory Effort**:

- Focus on a variety of source data and computer for long periods (often).

**Work Environment**:

- Office.

***KEY SKILLS AND ABILITIES**
- Experience with Scripting languages (Python, Microsoft PowerShell, etc.)
- Experience in DevOps environments and the use of automation to deliver business value
- Demonstrated ability to work in a team, preferably with exposure to Scrum
- Ability to communicate effectively with stakeholders, verbally and in writing
- Work effectively with multi-disciplinary teams which include customer stakeholders, project managers, business analysts, and developers
- Experience architecting, administering and maintaining SharePoint Online environments
- Experience with migrating data across different cloud environments or from on-premises infrastructure.
- Experience with SharePoint and Active Directory security and integration
- Experience with hybrid identity management with Azure Active Directory
- Experience with workflow development using Microsoft 365.
- Experience with IT troubleshooting techniques and an understanding of IT methodologies and procedures
- Knowledge of electronic document and record management systems.
- Experience wi

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