Wnw Retail

Authentically Wet'n'Wild, distinctly Canadian, Wet'n'Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry.
**Department**: Revenue
**Availability**: Monday to Sunday, various operational hours and holidays
**Position Type**: Seasonal
**Reports To**: Director of Revenue
**JOB DESCRIPTION**:
Under the direction of the Director of Revenue, assists in the overall management of Merchandise locations and their respective associates.
**KEY RESPONSIBILITIES**:

- Assist in the training and development of Attendant level employees, evaluation and documenting performance on an on-going basis, recognizing successes and developing performance plans when necessary.
- Assist in maintaining visual merchandising and product flow methods for high volume sales location(s).
- Maintain clean and organized sales environment.
- Manage product inventory levels for shop, ensuring that product flows effectively and communicating additional product needs/ideas to Director of Revenue
- Monitor and evaluate shop performance including sales, labor, and product information to ensure business goals are met.
- Ensure that all revenue and audit related documentation is recorded accurately within assigned location, that staff is properly trained on all cash handling and loss prevention procedures and policies, and that all cash policies and procedures are consistently enforced within the sales location(s).
- Partner with Director of Revenue to maintain appropriate staffing levels in accordance with business needs, enforce all staffing and attendance polices, and maintain crew member employment documentation as it pertains to the shop level.
- Provide assigned location’s Attendants with necessary information, tools and feedback to effectively perform their job duties.
- Develop and utilize an effective communication system within the sales location to communicate important day to day information between shop leadership team members and to crew members.
- Respond to and take appropriate action to resolve concerns and complaints both from park guests and staff members.
- Maintain professional work environment within sales location. This includes setting clear behavioural expectations for subordinates and developing positive and professional relationships and communication lines with all subordinates, peers, managers and guests, serving as an example to all park crew members.
- Comply with and maintain all departmental and park policies, standards, and procedures.
- Perform job duties in a safe manner.

**QUALIFICATIONS AND REQUIREMENTS**:

- Must be able to work days, evenings, weekends and holidays to meet business needs.
- Ability to work with a diversified work force.
- Must be able to work with, manage, and lead large groups of people.
- Must be able to critically process situations and react quickly while using good judgment.
- Ability to use and train others on the use of computers utilizing Microsoft Office and retail POS systems.
- Excellent communication, analytical, and problem-solving skills.
- Must have the following abilities to satisfactorily perform the essential job requirements:

- Ability to follow written and oral instructions.
- Ability to perform basic math functions.
- Ability to perform effectively in a fast-paced environment.
- Ability to organize and prioritize to meet deadlines.
- Ability to solve problems with mínimal supervision.
- Ability to utilize strong verbal and interpersonal skills
- Ability to speak before large groups of people
- Ability to organize, coordinate, and manage large groups of people
- Ability to read, write and understand English
- Must have or be in pursuit of High School Diploma or GED.

**OTHER FUNCTIONS**:
Any and all other duties that is assigned or necessary in order to support the Revenue Department and the park as a whole. While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, staff levels, or technical developments) dictate.
**SUPERVISORY RESPONSIBILITIES**:

- This position assists with the seasonal operations of Merchandise locations.

**WORK ENVIRONMENT**:
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. This position requires occasional work in or around wetness, confined spaces-cramped quarters, heights, noise, detergents/chemicals, mechanical hazards, moving objects, fumes/odours, dust, mists, gases, or vibrations. The noise level is generally moderate.
**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to sit and/stand/and walk for long periods of time throu