Property Manager

6 months ago

Montréal, Canada BGO Full time

**Property Manager**

**Montreal, QC | LaCite**

**Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BGO has offices in 28 cities across twelve countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BGO is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BGO promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The Opportunity**:The Property Manager is responsible for the professional management and administration of LaCite. This includes customer service delivery, effective sales and marketing for both Furnished and Unfurnished suite offering, efficient administration, expense control, income maximization, physical maintenance of the buildings and surrounding property and daily management, on-boarding and training of both union and non-union staff.

The Property Manager must have a service-oriented approach, excellent communication skills and be able to work flexible hours to meet the demands of a multi-residential property. A positive attitude within a learning environment is essential, and participation in company training and development workshops/seminars will be necessary for continued development.

**What You Will Do**:
**Customer Service**:

- Respond to enquiries from existing residents, maintaining excellent resident relations. Address resident concerns when they cannot be satisfied by front line staff.
- Ensure excellent resident relations, handling and documenting resident requests, complaints and any emergencies in the building which occur during, over and above office hours
- Oversee annual inspections of suites, meeting with residents prior to anniversary dates to address concerns and mitigate turnover.
- Assist front line staff in promoting resident retention and the lease renewal process at the properties, including administration of rent increases, and lease renewal programs. Implementation of a resident loyalty program to be offered as applicable to residents to incent lease renewals.
- Oversee suite inspections upon resident move out, monitor resident damage and estimate cost of repairs for the resident’s account chargeback.
- Further ensure resident satisfaction and service delivery through prompt service communication and follow up (including administration of resident surveys, as required)
- Coordinate resident programs and host resident events, as budgeted.
- Foster a strong customer service culture amongst all staff.
- Promote a strong sense of community.
- Ensure that Google and other Service ratings are at highest level and are responded to promptly.

**Operations**:

- Oversee the day-to-day management and operations of the property.
- Operate LaCite in accordance with the union contract and approved annual budgets. Be responsible for ensuring all Property Management policies, procedures and operations are executed to standard.
- Supervise, coach and train all site staff, including assistance with performance management if necessary to ensure high standards are maintained in accordance with established policies
- Staff Development - ensure progress/training plans are in place and reviewed on a regular basis for both hourly and salary staff. Provide feedback to assist in the development of staff skills on a continuous basis.
- Interact and effectively communicate directly with owner representatives on financial performance, property operations, staffing and resident relations
- Responsible for building revenue and expenses including operating within an approved budget; analyze monthly financial statements, prepare monthly management reports, and submit accruals for year-end financials.
- Prepare annual revenue, expense, and capital budgets
- Recommend rental policies and procedures for residential suites including Furnished suites, guest suites, laundry facilities, roof top and other revenues
- Oversee monthly market surveys and have a thorough understanding of competition and current market conditions
- Ensure prudent purchasing practices in accordance with company policy and client agreements,
- Monitor collection of rental payments, undertakes arrears collection, negotiations, eviction proceedings, maintains liaison with lawyers, collection agencies etc. to ensure proper collection of account receivables. Ens

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