Supervisor

4 months ago

Vaughan, Canada The Bubble (division of Rinx Toronto & Playtime Bowl & Entertainment Toronto) Full time

The Bubble is an entirely new entertainment concept brought to you by the founders of Rinx Toronto & Playtime Bowl & Entertainment. The Bubble entertainment zone spans over 25,000 square feet and features a 10,000 square foot inflatable theme park, over 50 arcade games with a redemption prize store, high intensity laser tag and snack bar. The Bubble specializes in hosting group events including kids birthday parties, social gatherings, school/camp groups & adult and corporate events.

The Bubble is looking for a Supervisor to help with the management and future growth of the business. They will provide support to the General manager and will provide overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results.

**Guest and Team Member Responsibilities Include**:

- Deliver an unparalleled guest experience through the best combination of games, food and drinks in an ideal environment for celebrating fun
- Ensure all of the Bubble’s work culture, standards, policies and procedures are adhered to among Team Members leading to the highest level of guest satisfaction
- Assist with the development of the venue’s hourly team members while adhering to training procedures and standards
- Ensure that special events and parties are executed to The Bubble’s standards in regards to setup presentation, staffing levels, service expectations and food quality

**Sales and Marketing Responsibilities Include**:

- Be an onsite Brand Ambassador for The Bubble, including being knowledgeable of all of The Bubble’s product offerings including activities, food menus, and special promotions
- Assist with the development of store marketing including the development of promotional programs and campaigns geared towards general walk in guests, corporate & adult groups and kids events

**Financial Management Responsibilities Include**:

- Ensures systems are in place and adhered to for all cost controls and inventories including Food and Beverage and Redemption Arcade Supplies
- Monitors labor cost and venue scheduling process to ensure budgetary goals are met while maintaining appropriate staffing levels to ensure quality guest experience
- Will have input in the venue development of short and long term plans for revenue growth and cost control reductions

**Qualifications**:

- minimum 2 years’ management experience in high volume retail, high traffic bar, restaurant, entertainment center/venue
- Base knowledge of HR issues with regards to the hospitality industry. Including labour and health codes
- Ability to lead, develop and train a staff of 50+ team members
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions and resolutions required
- Proficient with technology including Microsoft Office & point of sale systems
- Required to work hospitality hours including evenings, weekends and public holidays

**What The Bubble Will Provide**:

- Ability to work alongside other high level managers and associates in an environment that sells FUN
- Ability to further your skill set through experience & personal development including attendance at trade shows, seminars and online courses
- Ability to work for a growing business with future expansion plans in the out of home entertainment space

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- People Management: 1 year (required)

Work Location: In person

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