Light Equipment Service Technician

2 weeks ago

Mississauga, Canada MoveMobility Full time

**MoveMobility Inc** is a Canadian company headquartered in Winnipeg, whose core focus is designing and fabricating wheelchair accessible and Mobile Health vehicles, for commercial and personal use. We’re producing user centric, technology first vehicles, to supply this rapidly growing market. We have an immediate opening for a Service Technician based from our **Mississauga, Ontario** location. This role will conduct service in our shop as well as at our customers location through Mobile Service.

Job title: Light Equipment Technician

Reports to: Customer Service Manager

**Major Purpose**:

- Based out of our Mississauga ON. location, the Service Technician provides maintenance, service, and inspections to commercial wheelchair accessible, and Mobile Health Vehicles, at our Mississauga shop, and at our client’s locations primarily in the GTA but also across Eastern Canada. Will also perform service, maintenance, and inspections on site at our Mississauga location. Works in conjunction with our CSR in Mississauga to complete service work and attend client’s sites. Is the main point of contact when on client’s site. Develops trust and builds sustainable customer relationships through open and interactive communication. Finds solutions and resolutions to service issues and exceeds customers expectations.

**Major Duties**:

- Diagnose and repair hydraulic wheelchair lifts
- Diagnose and repair, manual and electric wheelchair ramps
- Effectively communicates repair requirements to customers and co-workers
- Consults with parts manufacturers for trouble shooting, service support as required
- Uses tools provided to complete temporary repairs when parts are not available
- Reads wiring schematics to diagnose vehicle electrical systems
- Requests remote assistance when required to help diagnose/repair
- Manage time and prioritize required maintenance and repairs on customer vehicles
- Provides customer with an overview of work completed
- Maintains safe and clean work environment
- Willing to travel for extended periods to reach clients across Eastern Canada
- Ensures that every transaction exceeds the customers expectations.

**Qualifications**:

- Excellent written and verbal communication
- Minimum one years related experience
- Exceptional customer service skills
- Minimum one year customer facing road repair experience
- Valid drivers license and clean drivers abstract
- Sales Experience/willingness to upsell an asset
- Excellent time management skills
- Proven complaint resolution skills

**Technical Skills & Knowledge**:

- Automotive or industrial electrical and or hydraulic skills
- Red Seal designation an asset
- Ability to think strategically
- Tech savvy

**Education**:

- High school diploma or equivalent
- Certification in relevant discipline considered an asset

**Relevant Work Experience**:

- Automotive technician
- Mobile Automotive technician
- Equipment technician
- Customer Service

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- field technician: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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