Fill Team Associate

3 weeks ago

Campbell River, Canada Canadian Tire - Campbell River, BC ( Store #437) Full time

**Offer competitive wages**

Are you looking for a challenge? Want to join a progressive, exciting, successful team? Join us at Canadian Tire As one of Canada’s most trusted and iconic brands, we build teams that dream big and work as one to deliver world-class customer experiences across our network of over 500 retail stores. We are a national, highly respected brand that has served Canadian’s coast to coast for almost 100 years. The **Fill Team Associate** works in a fast-paced environment, replenishing the store with merchandise from shipments and from our warehouse. The role also involves interaction with customers, delivering friendly and courteous service. This role primarily involves stocking shelves, merchandising and general housekeeping. This role involves a close working relationship with the Local Owner, General Manager, Logistics Manager and performs other duties.

**Responsibilities and Tasks**

**Customer Service**
- Provides excellent customer service to all customers entering the store.
- Smiles, makes eye contact with and greets customers.
- Guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.

**Operations**
- Stocks shelves and merchandise displays with products provided from warehouse.
- Strong focus on efficiency and accuracy.
- Maintains inventory accuracy, system integrity and identifies/reports issues.
- Reports stolen and damaged goods to Management.
- Operates computer and handheld electronics and enters all relevant coding in Canadian Tire systems.
- Plays an active role in the Fill Team by openly sharing opinions and ideas on how to improve department success and by participating in meetings and all training as required.
- Engages in learning activities and listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.

**Requirements**:

- Basic math and typing skills.
- Ability to work under mínimal supervision with computerized systems.
- Experience in a customer service role and/or with Canadian Tire store is considered an asset.

**Required Skills and Abilities**
- Strong orientation towards customer service excellence.
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.

**Potential Career Opportunities**
- Next levels: Department Manager, Assistant Store Manager and Store Manager.
- Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, Part Source, Mark’s, FGL Sports Ltd, Canadian Tire.
- Corporation Limited and Canadian Tire Financial Services.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Ability to go up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.

**Additional Information**
- Located in Campbell River, B.C., one of the most beautiful places to live in all of Canada.
- Profit sharing awards to all qualifying employees.
- Extended medical and dental benefits for full time employees.
- Employee and Family Assistance Program services are available.
- Flexible work schedules.
- Store and Service center discount program.
- Paid annual vacation.
- Free parking available for staff.

From benefits to perks, to learning and development opportunities, to our community commitment to Jumpstart - these are some of the many reasons why Canadian Tire is one

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