IT Support Administrator

2 weeks ago


Hamilton, Canada Spitfire I.T. Services Inc. Full time

**Company description**

Spitfire I.T. is a Hamilton based technology company, providing support, consulting, and services to a growing list of customers in Hamilton, Toronto, and the southern Ontario region.
- **Personal, friendly, and efficient I.T. support is our motto.**_

**Job description**

**Spitfire I.T. is hiring**
We’re looking for a Hamilton-based I.T. support admin to join our team.

You will work on business objectives and assist the team where needed. Tasks include:

- Compile technology content for our monthly newsletter
- Manage hardware quotes, followups, and billing
- Manage the service queue and engage with customers on status
- Manage journals and billing info with the support team
- Jump in when things are busy and helping with straight forward client tasks
- Monitor various platforms, including backup consoles and security consoles.

Work is 80% remote (from home using Teamviewer, Teams, and other collaboration tools), with occasional on-site visits within the Hamilton region required.

**Position**
Remote and occasional on-site. This role will expand in scope and hours as we move along. It will start out part-time, but eventually it may lead to a full-time salaried position.

**Location**
Hamilton

**Prerequisites**
- You live in or very near Hamilton
- Vehicle, drivers licenses, and good driving record
- Excellent English language written and verbal skills
- Friendly, communicative, eager to assist and solve problems
- A good computer, preferably with dual monitors, high-speed internet

**Roles & Responsibilities**
- Manage several service platforms, including Microsoft 365 Admin Centers including Exchange, SharePoint, and Azure. Bitdefender Gravityzone, Solar Winds Cloud backups, and other various portals and platforms.
- Manage hardware and software quotes, follow up, and closing.
- Monitor service expiry dates and contact customers re renewals.
- Provide I.T. support to customers: password resets, software issues, Windows issues, printers, Outlook/Office suite, OneDrive, Dropbox.

Work through larger projects that include:

- File management from within Windows Explorer, OneDrive, and SharePoint.
- Setup and enable individual customers on MFA and other security best practices.
- Refresh PCs with Windows Reset, or clean install from USB key.

**Required Skills**:

- Excellent English written and verbal skills. Friendly and professional in all aspects.
- Windows OS: Windows 10 configuration and troubleshooting, updates, maintenance tasks, file management.
- Also, MFA, Exchange Admin, Azure Admin, and various MSP consoles.
- Understanding of PC hardware: CPU types, drives, RAM, graphics, and cases.
- Skillful, friendly, and professional. Able to multitask several tasks at once.

**Job Type**: Part-time
Part-time hours: 5 - 10 per week

**Salary**: $20.00 per hour

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Flexible schedule
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Work from the safety and comfort of your home.

Work Location: In person



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