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Director, Technology Governance Office

4 weeks ago

Toronto, Canada Tangerine Full time

**Requisition ID**: 212074

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is and we continue to evolve on what it can be, using technology to create innovative, forward thinking banking solutions with our clients’ needs in mind. We are made up of high performing, curious, energetic and collaborative individuals who thrive in our high trust agile environment to deliver best in class solutions for our customers. We believe in giving people hands-on challenges and the responsibilities that come with them, allowing them to grow, evolve and create opportunities to build their career. Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape

**Director, Technology Governance**:
The Director of Technology Governance Office will lead and manage core IT governance functions to ensure effective planning, execution, and operational oversight of Tangerine’s IT department. Reporting to the VP of Enterprise Architecture and IT Governance, this role is pivotal in aligning Tangerine’s IT strategy with organizational goals and supporting IT leadership. The Director will oversee project management, IT change management, IT finance, vendor and contract management, business continuity and disaster recovery functions. Additionally, the Director will be accountable for leading the IT SteerCo as primary IT Operational Committee and will be responsible for planning and reporting of IT KPIs.

**Is this role right for you? In this role you will**:

- Chair the IT SteerCo, coordinate agendas and foster alignment with Tangerine’s business goals to enhance accountability and performance of IT department.
- Implement governance frameworks that ensure compliance, risk management, and alignment with regulatory, Tangerine, and Scotiabank standards.
- Assist IT Leadership in developing and monitoring KPIs that provide insights into IT performance, ensuring regular and transparent reporting for Tangerine’s leadership.
- Oversee the lifecycle of IT projects, ensuring alignment with Tangerine and Scotiabank standards in delivery, budget, and performance.
- Manage IT Change Requests to optimize customer-facing availability and minimize risk, adhering to best practices and aligning with Tangerine and Scotiabank policies.
- Lead financial oversight for IT, including budgeting, expenditure tracking, and financial reporting, while ensuring consistency with organizational guidelines.
- Oversee contract management and vendor performance reviews, maintaining relationships with strategic partners and collaborating with Scotiabank’s TPRM and Procurement for optimal terms.
- Foster relationships with senior leaders, build meaningful internal and external partnerships and facilitate cross-functional collaboration to ensure alignment of strategic priorities
- Create, socialize and engage in executive level communications to drive alignment on strategic priorities
- Identify opportunities to improve IT and business efficiency and support of Tangerine’s IT operations
- Understand and integrate the Bank’s risk appetite risk appetite and culture into daily activities and decision-making process
- Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Bachelor’s degree in information technology, Business Administration, or a related field; Master’s degree preferred.
- Minimum 10 years of experience in technology governance, project management, or similar field, with at least 5 years in a leadership role.
- ITIL, COBIT, CGEIT, PMP, or other relevant certifications are a plus.
- Strong knowledge of IT Governance Frameworks, Agile and Waterfall Development
- Strong in MS O365, Confluence, ServiceNow, Jira, MS Teams, and SharePoint.
- Proven experience supporting senior IT leadership
- Strategic Thinking: Ability to think long-term and align IT Governance and strategic technology initiatives with business goals.
- Strong leadership and team development skills with a focus on driving high performance.
- Risk Management: Expertise in identifying and mitigating risks related to technology and governance.
- Profic