IT Support Specialist

7 months ago

Stouffville, Canada Ontario SPCA and Humane Society Full time

**Who We Are**

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

**Opportunity**

Reporting to the Director of IT, the **IT Support Specialist** is responsible for providing first-level technical support to all employees, ensuring smooth operations and efficient utilization of IT resources. The role requires expertise in managing Active Directory, SharePoint, Microsoft Intune, Microsoft Exchange, Windows Servers, Windows Workstations, Printers, Network Infrastructure, Internet Connectivity, Wireless Access Network, Telephone System, SaaS Systems, and other relevant technologies.

**Status**: Full Time Permanent

**Location**:Based out of our Provincial Office in Stouffville with partial remote opportunity available.

This role must be onsite a minimum of 3 days per week.

**A Typical Day**

**IT Customer Service**
- Provide technical support and assistance to all employees regarding IT-related issues, including hardware, software, networking, and mobile devices.
- Track and monitor IT support tickets; triage, assign and follow up promptly.
- Troubleshoot hardware and software problems for end users at approximately 14 animal centres and provincial office.

**IT Support**
- Work with our IT provider to ensure requests are routed to the proper resource and escalate issues requiring senior engineer support.
- Communicate with staff about incident progress, notification of impending changes, or agreed outages.
- Provide support related to Microsoft Office 365 and Windows operating systems.
- Support the network: WAN and LAN connectivity, routers, firewalls, and security.
- Install, configure, troubleshoot, and perform maintenance on servers, desktops, laptops, tablets, printers, cellphones, Macs, and other hardware.
- Coordinate new and departing users to ensure requests are completed promptly.
- Maintain provincial office telephone and security system.
- Maintain IT asset inventory logs for PC’s, printers and other hardware.
- Assist with IT system audits.
- Provide after-hours and on-call support, as needed, for critical incidents and maintenance activities.

**Additional Functions**

Including but not limited to:

- Manage and maintain Active Directory services, including user and group administration, security policies, and access controls.
- Administer SharePoint environment, including site creation, content management, permissions, and workflow configurations.
- Collaborate with cross-functional teams to implement and support IT projects, upgrades, and migrations.
- Conduct regular system audits to ensure compliance with security policies and industry regulations.
- Delivery and collection of new and departing employee hardware.
- Develop and maintain documentation, knowledge base articles, and training materials for IT procedures and best practices.
- Stay updated on emerging technologies and industry trends to recommend innovative solutions and improvements.

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Competitive compensation package including medical, dental and vision benefits.
- Employee Family Assistance Program.
- Paid sick time.
- Generous vacation policy.
- Generous discount on virtual pet care services.
- Discount on pet supplies and toys.
- Discount on Ontario SPCA Paws & Give merchandise.

**Do You Have What it Takes?**
- Bachelor’s degree or College diploma in Information Technology, Computer Science, or related field.
- Minimum of 3 years of experience in IT support roles, focusing on systems administration and technical troubleshooting.
- Proven expertise in managing Active Directory, including user/group management, GPOs, and AD replication.
- Hands-on experience with SharePoint administration, including site configuration, content management, and permissions.
- Strong understanding of networking concepts, protocols, and security principles.
- Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
- Relevant certifications such as MCSA: Windows Server, MCSE: Productivity, or CompTIA Network+
- Strong customer service and communication skills
- Experience within a small to medium-sized organization.
- Ability to work independently, adapt to change, multi-task and meet timelines.
- Some travel may be required. Valid DL and evidence of insurability.

**We Can’t Wait to Meet You**

Please forward your resume and cover letter to:
AnneMarie Dupuis

HR Business Partner

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however; only those selected for an interview will be contacted.

The Ontar

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