Inside Sales Representative

1 month ago

Guelph, Canada Eden Energy Equipment Full time

Eden Energy Equipment, a trusted leader in the HVAC industry, has been proudly serving our customers for **43 years**. Since our founding, we’ve built a reputation for providing innovative, energy-efficient heating, cooling, and ventilation solutions. As we continue to expand, we are seeking a **motivated and dynamic Inside Sales Representative** to join our team of dedicated professionals.

**About the Role**

In this role, you’ll play a critical part in driving sales growth and strengthening customer relationships. By engaging with both new and existing clients, you will identify their needs and deliver tailored HVAC solutions from our extensive product portfolio. Your focus will be on ensuring customer satisfaction while contributing to the long-term success of Eden Energy Equipment.

**Key Responsibilities**
- **Customer Engagement**: Serve as the primary point of contact for customers, offering expert guidance on HVAC products and solutions that meet their unique requirements.
- **Sales Growth**: Drive revenue by identifying opportunities to upsell and cross-sell, preparing detailed quotes, and processing orders efficiently.
- **Relationship Building**: Develop and nurture strong, long-lasting client relationships through exceptional service, regular follow-ups, and consistent support.
- **Team Collaboration**: Work closely with internal teams, including sales, marketing, and technical support, to develop and implement effective sales strategies.
- **CRM Management**: Maintain detailed and accurate records of customer interactions, sales activities, and order processing in Salesforce or similar CRM tools.
- **Industry Expertise**: Stay informed on the latest HVAC technologies, industry trends, and market developments to better serve our customers.
- **Problem Solving**: Address customer concerns promptly and effectively, ensuring a positive and seamless experience.

**Qualifications**
- **Help-First Mindset**: A genuine desire to assist customers and colleagues, prioritizing their needs and success.
- **Sales Experience**: Proven experience in HVAC, inside sales, or technology sales roles.
- **Technical Knowledge**: Familiarity with HVAC systems, with a willingness to learn and adapt to new products and technologies.
- **Customer-Centric**: Exceptional customer service skills and a passion for helping others.
- **Communication**: Strong verbal and written communication skills in English.
- **Tech Savvy**: Experience with Salesforce or similar CRM platforms is highly desirable.
- **Team-Oriented**: Ability to work independently while contributing to a collaborative team environment.
- **Organized & Proactive**: Detail-oriented with excellent time management skills and a proactive approach to problem-solving.
- **Lifelong Learner**: Enthusiasm for staying up-to-date on industry trends and advancements.

**Why Join Eden Energy Equipment?**

At Eden Energy Equipment, we take pride in our **43-year history** of delivering top-quality HVAC products and outstanding customer service. We’re more than just a company; we’re a family that values collaboration, innovation, and personal growth. When you join us, you’ll be part of a team dedicated to helping you succeed in a meaningful and rewarding career.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Comprehensive training on cutting-edge HVAC technologies.
- Opportunities for professional development and career advancement.
- A dynamic, supportive work environment that values work-life balance.
- Health and wellness benefits.

If you’re passionate about sales, committed to providing exceptional customer service, and eager to grow with an industry leader, we encourage you to apply. Join Eden Energy Equipment and help us shape the future of energy-efficient HVAC solutions.

Pay: $49,371.00-$68,156.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- HVAC: 1 year (required)
- Inside sales: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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