Server/bartender @ Good Co Steveston
3 weeks ago
POSITION OVERVIEW
As a Server / Bartender, you enjoy the best of both worlds Comfortable operating on the floor and behind the bar, you will be deployed where you’re needed on a scheduled basis. In a Server capacity, you’ll be responsible for full table service, ensuring an outstanding guest experience. As a Bartender, you’ll be responsible for beverage service directly with our customers seated at the bar, and preparing drinks for your service colleagues’ table-seated guests. In both Server and Bartender shifts, you’ll focus on quality, consistency, cleanliness and collaboration. This hybrid role offers an experienced hospitality professional a varied experience and flexibility in a supportive, respectful environment. As a highly visible team member and ambassador of our brand, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us
ESSENTIAL FUNCTIONS
Maintains an enjoyable, supportive, respectful and professional working environment that inspires the highest standards in guest experience, and encourages return customers;
Delivers the highest level of service quality, including making drinks to recipe, maintaining a clean working and service environment, and working efficiently and collaboratively to support others areas of operations (servers, BOH, security, leadership)
Advises guests of special items, accurately takes drink and food orders, delivers when ready
**Maintains all products required by the bar**: beer, wine, spirits, juices, glassware, consumables etc
Maintains awareness and control within liquor cost targets, including nightly spillage tracking
Rotation of inventory (particularly craft beer) to reflect seasonal and trend changes
Maintains awareness of and adhere to prevailing legal requirements (Serving It Right, Company Policies and standard operating procedures, including but not limited to prohibition of free-pouring and consumption of alcoholic beverages while working
Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
Oversees quality control of all food and beverage service, coordinating between back and front of house
REQUIRED SKILLS & EXPERIENCE
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, local bylaws governing bars/pubs/restaurants
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
Committed to continuous improvement and professional development
Passion for customer service and working collaboratively to provide a first-class guest experience
PREFERRED SKILLS & EXPERIENCE
Product knowledge appropriate to venue and client profile
Interest in craft beer and beverage industry trends appropriate to venue and client profile
Enjoys a lively environment and fast-paced work environment
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