Assistant General Manager

3 weeks ago

Richmond, Canada Good Co Steveston Full time

Join the leadership team at scenic Good Co Steveston The AGM works on a variable schedule throughout the week on a full-time basis, including morning, afternoon and evening shifts. Enjoy a supportive, growth-oriented culture with friendly staff and guests

POSITION OVERVIEW:
SUPERVISORY RESPONSIBILITY:
Deputizes for General Manager in oversight of servers, bar staff, back of house as directed; manages relationships with suppliers / contractors as appropriate

ESSENTIAL FUNCTIONS:

- Supports GM in recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors
- Supports management of all location employees including managers, oversight of contractors / vendors as appropriate
- Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working
- Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
- Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM
- Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required
- Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities)
- Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable
- Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly
- May undertake Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed
- Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions
- Supports staff compliance with all company policies, including retraining and coaching as required
- From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.

REQUIRED SKILLS & EXPERIENCE:

- Prior demonstrable experience at leadership level in a fast-paced restaurant / pub / lounge environment (1+ years);
- Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
- Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner

**Requirements**:

- Serving It Right
- eligible to work in Canada

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person

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