Housing Relocation Officer I

7 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:40793

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

The primary responsibilities of this position are to provide housing and referral support services to Gathering Place Shelter patrons. The Outreach Worker assesses psychosocial health, stability and financial circumstances; assists with accessing income supports and personal identification; advises and supports with housing relocation and basic rights; make referrals to appropriate agencies and programs; and advocates for clients through direct housing search assistance. Considerable independent judgement and action are required.

The Gathering Place Community Centre has operated and provided service in the downtown south for over 28 years. The centre supports community members with essential services such as low cost meals, showers and laundry, recreational programming and arts and cultural programming. For the past 6 years, the Gathering Place has operated a shelter with 34 guests nightly.

Reports to the Manager, Community Centre Operations directly, and indirectly to the Director. Works with Gathering Place Shelter Coordinator and leadership teams, external community partners, housing providers, shelter providers, and within established agreements and relationships with BC Housing and other partners to meet client needs. This position exercises independent judgement in routine affairs, but unusual problems are referred to supervisors.

This position works Wednesday through Saturday, from 7:30am to 4:30pm at the Gathering Place. Work location and hours may change as operationally required.

**Specific Duties & Responsibilities**

Client Services and Record Keeping:
With direction from the Manager, Community Centre Operations, the incumbent personally delivers the following services:

- Assesses clients through interview and relational process for psychosocial well-being, mental health and stability, substance use, gender or age-based violence, suicide risks, and responds appropriately.
- Utilizes a collaborative framework to incorporate client’s expressed goals and needs.
- Assesses the financial circumstances of clients to determine entitlement for government income or housing assistance. Takes action to ensure clients are receiving full financial and housing allowances. Understands current income assistance and other relevant legislation affecting housing and basic human rights.
- Locates housing and provides direct housing search assistance. Provides advocacy and coordination support to clients throughout the process.
- Maintains relationships with housing providers, shelter providers, and other resources to assist clients with housing stability.
- Refers clients to appropriate private, public, and non-profit agencies; provides encouragement and motivational support to address psychosocial needs of clients.
- Provides assistance to community services and hospital social workers in transitioning individuals into shelter settings.
- Liaises with various community and public agencies providing relocation services or housing; obtains and exchanges information within COV privacy guidelines.
- Prepares and maintains various files, records, and statistics related to their work, updating HIFIS database on a daily basis.
- Other duties and related work as assigned or required.

Planning and Development of Programs:

- Operates and participates in programs of an educational, cultural, social, and recreational nature provided by The Gathering Place Community Centre that support client needs.

**Qualifications**

Education and Experience:

- Diploma in the field of community service or social science including or supplemented by some training in substance use, disabilities, mental illness, conflict resolution and violence prevention with related work experience or an equivalent combination of training and experience.
- Safety Oriented First Aid and CPR Certificate
- Driver’s License for the Province of British Columbia is an asset

Knowledge, Skills and Abilities:

- Considerable knowledge of market and non-market housing resources and programs.
- Considerable knowledge of the counselling, social and medical service requirements of persons experiencing housing displacement and homelessness.
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