Field Service Technician Iii

3 weeks ago

Vancouver, Canada Moneris Full time

The future of payments is evolving and we're leading the way at Moneris.

As Canada's #1 payment processor, we're boldly re-imagining commerce. Together, we deliver world-class solutions and experiences to enable all businesses to thrive, and our teams are at the centre of our success.
This is why enable our people with a culture built on finding connections, creating career paths and, making a difference.

Connect. Impact. Grow. Join us and make your mark at Moneris.

**What you'll do**

You bring superb technical acumen, can-do-attitude, and a passion for providing outstanding on-site customer service. You'll join an organization that has a strong reputation, a great culture, and a schedule that allows you to optimize your work-life balance. As a Systems Technician at Moneris, you are a dedicated front-line team member that oversees field operations and focuses on installing, testing, troubleshooting, repairing and/or replacing electronic devices. Your strong organizational and time-management abilities allow you to always deliver an outstanding experience to our merchants.
- Efficiently troubleshoot problems related to various equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems.
- Analyze problems and make recommendations to root causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution.
- Install computers, printers, cash registers and points-of-sale systems and upgrade software as required.
- Build great relationships with our merchants by maintaining a professional appearance, demeanor, and attitude at all times.
- Maintain organization of tools, equipment, materials, the company vehicle and the workplace.

**Who you are**

**Must-have experience, knowledge, skills & abilities**
- Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution
- Ability to test and solve problems related to computing and / or network and / or point of sale terminals (POS).
- Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel).
- Great interpersonal skills with an ability to communicate effectively with diverse individuals and to handle calmly and efficiently situations ranging from routine to emergency.
- Flexible for rotating schedules which includes evenings, weekends, and statutory holidays (schedules are always communicated in advance).
- A valid provincial driver's licence.

**What you get**
- The chance to be part of one of Canada’s top employers and leader in FinTech
- Competitive pay and annual bonus program based on individual performance and productivity.
- Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few.
- RRSP matching & defined contribution pension plan
- Flexible benefits package starting from day 1
- Company vehicle, cell phone, laptop and industry specific tools provided
- Extensive learning & development programs and resources - plus unlimited access to LinkedIn Learning courses
- Lots of opportunities to advance your career - 30% of Moneris roles are filled internally
- Employee perk program with incredible discounts for over 2,400 vendors
- Technical support 24/7 dedicated to our Technicians

**Who you'll work with**

Moneris Field Services

You've probably seen our field technicians driving their trucks around town making sure our customers can accept payments from their customers. But did you know that Moneris Field Services (MFS) provides many offerings and services beyond equipment and POS software installation? Every day, our MFS team delivers innovative technology, secure and reliable payment solutions, and an outstanding experience to our customers and partners.

INDOPS

**Benefits**:

- Company events
- Employee assistance program
- Extended health care
- RRSP match

Work Location: One location

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