E-bike Tech Rep

2 weeks ago

Port Coquitlam, Canada Live to Play (LTP) Sports Group Full time

**Key Responsibilities**:
Join the Rider Support team at LTP as an E-bike Tech Rep, where you'll play a key role in supporting the Bosch dealer network across Canada. In this position, you'll deliver exceptional customer service and technical support for Bosch E-bike systems. Your responsibilities will include assisting dealers with troubleshooting, processing spare parts orders, driving accessory sales, and facilitating training sessions. You will also be involved in promoting dealer registration and gathering reporting metrics. If you have a passion for providing industry-leading support and training, we’d love to hear from you

The E-bike Tech Rep is part of the Rider Support team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training, and technical support for the Bosch E-bike system.

**ROLE AND RESPONSIBILITIES**:

- Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline
- Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
- Drive accessory business for bicycle dealers and authorized Bosch OE customers
- Troubleshooting, technical support and warranty service for bicycle dealers
- Facilitate both in-house and offsite training for new and existing Bosch E-bike dealers
- Promote dealer registration process through yearly training clinics
- Assist in collecting and compiling reporting metrics

**Applicant Should Possess**:

- Post-Secondary degree or equivalent experience
- Experience with E-bike technology and products, and/or with the cycling industry
- Comfortable presenting and speaking to large groups
- Strong organizational and problem-solving skills, flexibility
- Ability to work independently and with a team
- Experience with project management
- Strong computer skills with MS Office Suite including Salesforce
- Ability to travel to the US for Bosch training and meetings
- Able to manage monthly expenses related to booking conference rooms and rental cars
- Valid drivers license and passport
- Able to travel frequently as required (seasonal)
- Ability to speak and write in French is an asset (not required)

Salary Range: $50,500 - $61,100

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