Parking Enforcement Supervisor

2 weeks ago

Red Deer, Canada Commissionaires, Southern Alberta Full time

Commissionaires is a not-for-profit provider of security services that operates across the nation. There are now 15 divisions representing all the provinces of Canada and three territories. Commissionaires Southern Alberta is responsible for providing professional security services for Calgary, Red Deer, Lethbridge, Medicine Hat, and Suffield. We have protected people and property for public and private sector clients from coast to coast for more than 90 years.

**Job Purpose**

As part of our ever-expanding work force, we are currently seeking an experienced individual to join our Parking Enforcement team as a Supervisor.

The Site Supervisor provides supervision, oversight and direction to a Commissionaires Team, involving Street Parking and Parking Lot Enforcement.
- Health and Safety - related to people, property and information assets
- Day-to-day execution and quality assurance/quality control at worksites
- Cultivating a culture of high performance and continuous improvement
- Promoting personal development

**Duties and Responsibilities**

Works with the team to deliver services to sites and locations, as directed. Actively works to maintain a safe work environment for all staff
- Actively monitor and enforce compliance of approved policy, work processes and procedures as outlined in Post Orders as well as updates as needed
- Provide active supervision and monitoring of contract for compliance and operational efficiency
- Proactively advocates for business stakeholders, seeking win-win solutions for the client, the Corps and the employee
- Advise Corps management on employee and client needs, and relay important information efficiently while maintaining quality documentation and archives
- Analyzes and coordinates client requests and service delivery to ensure it is optimal, balancing the needs and capabilities of the team and the Corps
- Work closely and proactively with Resource Specialists and other Corps management to ensure stability and consistency with scheduling in a manner that effectively manages overtime, reflects site training needs, staff changes, changes to client sites, and internal occurrences
- Performance assessments, development and succession plans are in place with identified individuals for manpower planning, increased loyalty & retention while managing unwanted turnover
- Promote and communicate the success of the team and individual contributions, maximizing opportunities to highlight their efforts that go above and beyond
- Takes action to rectify identified short comings with coach and counsel dialogue, mentoring, and implementing progressive disciplinary actions or difficult conversations, keeping HR and managers consistently informed and involved
- Oversees and validates site orientations / OJT requirements, including completing OJT Records for new guards assigned to the site
- Works collaboratively with FSs, CSMs and RMs (as applicable) to report incidents and issues such as service failures, serious injury / events, critical security incident that have the potential to adversely affect the Division as directed in the Crisis Management Matrix

**Knowledge Requirements**
- Valid Alberta Security Guard License
- Clean driver’s abstract
- Current Emergency First Aid
- Knowledge of Alberta Employment Standards Code
- Must have strong oral/written English fluency
- Strong computer skills and ability to learn new systems quickly
- Manage and prioritize numerous important tasks that are time critical
- Former RCMP and Military Experience is considered a strong asset

**Work Conditions**
- Work hours may vary but are generally Monday - Friday, 8:15AM - 4:15 PM
- Local travel may be required. Site visits should be conducted using a ‘marked Commissionaires vehicle’ as applicable.
- This list is not all-inclusive and other business requirements may be included to which the incumbent will be obliged to perform._
- Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age._
- Applicants must submit a resume indicating how their experiences meet these requirements._
- We thank you for your interest but only individuals selected for interviews will be contacted._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have previous experience in the security industry?
- Do you have previous supervisory experience, if so, please elaborate?

Licence/Certification:

- Alberta Security License (required)
- Emergency or Standard First Aid (preferred)
- Class 5 Driver's License (Non-GDL) (required)

Work Location: In person

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