Help Desk Specialist
2 weeks ago
**Position**: Help Desk Specialist
**Client**: Federal government client
**Location**:Onsite - (200 Place du Portages, Gatineau)
**Duration**: 1 year initial + two 1 year extensions
**Security Clearance**: Federal Government Secret Clearance
**Language**:English
**Background**:
Our federal government client within a government department manages an Information Management and Technology Service Desk, offering assistance to users worldwide. This Service Desk acts as the primary point of contact for handling IT-related issues. In the past year, it managed a high volume of phone calls and online requests. The goal is to resolve user problems efficiently. The service operates 24/7 and plays a key role in managing major incidents. It provides support to users both in the country and in missions across the globe. The clients goal is secure one Intermediate Help Desk Operator to augment this team.
**Qualifications**:
- **Valid Government of Canada Security Clearance at the level of Secret**
- 5 years experience as a help desk specialist
**Responsibilities could entail**:
- Respond to client inquiries via live chat on the Service Desk, perform initial troubleshooting, and attempt to resolve issues. If a solution is not found, direct the request to the appropriate support team.
- Offer IM/IT Support to VIP clients with DFATD network accounts.
- Answer calls from VIP clients using the VIP Support telephone line, create a support ticket, troubleshoot the issue, and assign it to the VIP Support team if necessary.
- Process Service Desk requests.
- Monitor IT Service Management Software (ITSM) queues for the Service Desk.
- Open tickets and collaborate with the SSC Enterprise Service Desk for escalations when needed.
- Perform initial analysis and sorting of incidents, requests, and problems in the Service Desk queues, escalating to other teams when required.
- Monitor the Service Desk mailbox and update service requests (tickets) accordingly.
- Coordinate major and critical incidents.
- Address calls from DFATD Incident Managers or DFATD ITPs for incident escalations or reporting major/critical incidents and outages.
- Provide notifications and updates to incident stakeholders throughout the incident or outage.
- Act as an Incident Coordinator, managing major/critical incidents and outages involving all stakeholders, such as Shared Services Canada (SSC), Duty Regional Deputy Director, and Technology Owners.
- Respond to calls from SSC Incident Coordinators or support teams seeking escalations or information on major or critical incidents and outages.
- Escalate issues to on-call support teams.
- Handle Level 1 Security Incident responses.age you to apply.
**Job Type**: Fixed term contract
Contract length: 36 months
**Salary**: $25.00-$40.00 per hour
Expected hours: 37.5 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Application question(s):
- Do you currently hold a valid Secret clearance with the Federal Government of Canada?
- Do you currently hold 5 years experience as a help desk specialist?
- Are you fluently bilingual in english and french?
Work Location: In person
-
Bilingual Help Desk Support
2 weeks ago
Gatineau, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Gatineau/Ottawa or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct...
-
Bilingual Help Desk Support
1 day ago
Gatineau, Canada Environment and Climate Change Canada Full timeWho can apply: Persons residing in Canada living in the city of Gatineau/Ottawa or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct...
-
Google Sales Specialist
5 days ago
Gatineau, Canada Premium Retail Services Full timeAs a Google Sales Specialist, you'll excite customers and help spark sales for Google by engaging store personnel and making products stand out on shelves. **What’s in it for you?** - Be a part of a collaborative and culture-oriented team. - Represent one of the largest technology brands in the world. - Premium-provided training to help evaluate your...
-
Intermediate Administrative Assistant
2 days ago
Gatineau, Canada Zernam Full timeUtilize **Microsoft Suite (Excel, Word, Outlook) **to perform daily administrative tasks efficiently. - Provide exceptional client services, addressing inquiries and concerns, and ensuring a positive interaction with the organization. - Offer support to the help desk and front desk, managing tasks such as scheduling, correspondence, and document...
-
Mortgage Specialist
7 days ago
Gatineau, Canada BMO Financial Group Full time455, chemin Vanier Gatineau (Aylmer) Quebec,J9J 1Z4 At BMO, we are PURPOSEfully different and proud of it. To meet our goal as the fastest growing retail bank in Canada we need a team of passionate Mortgage Specialists who are entrepreneurial minded and excited to grow their business with us. If you are looking to take your career to the next level this is...
-
Receptionist
7 days ago
Gatineau, Canada auberge de la gare Full timeReceptionist duties may include greeting clients as they come in, managing the check-in and check-out, take care of payment, answering phone calls, questions and requests, helping with administrative tasks as well, etc., The person we are looking for must love customer service, be patient and responsible, reliable and stable. 3 or 4 shifts per week, maybe...
-
Wlav Life-cycle Material Management Specialist
10 hours ago
Gatineau, Canada General Dynamics Land Systems Full timeLocation: Gatineau, QC, Canada Date Posted: Jul 27, 2023 Requisition ID: 1181 Job Category: Program/Project Management Career Level: P54 - Specialist Remote Work Options: Clearance Type: Ability to obtain **Description** **Position Description**: - The posting is for a long-term position with General Dynamics Land Systems in the National Capital Region...
-
Acupuncturist
1 week ago
Gatineau, Canada Lifemark Health Group Full time* Other information : Services to be developed. Work within a physio/OT team and adjacent to a medical clinic. WHAT WE OFFER: More than just a job, in an environment of respect, active listening, and well-being! Mentoring : Possibility of being a mentor and mentee according to your level of expertise Innovative projects and challenges...
-
Acupuncturist
1 week ago
Gatineau, Canada Lifemark Health Group Full time* Other information : Services to be developed. Work within a physio/OT team and adjacent to a medical clinic. WHAT WE OFFER: More than just a job, in an environment of respect, active listening, and well-being! Mentoring : Possibility of being a mentor and mentee according to your level of expertise Innovative projects and challenges...
-
Acupuncturist
1 week ago
Gatineau, Canada Lifemark Health Group Full time* Other information : Services to be developed. Work within a physio/OT team and adjacent to a medical clinic. WHAT WE OFFER: More than just a job, in an environment of respect, active listening, and well-being! Mentoring : Possibility of being a mentor and mentee according to your level of expertise Innovative projects and challenges...
-
Spécialiste Hypothécaire
7 days ago
Gatineau, Canada Banque de Montréal Full time320, boulevard Saint-Joseph Gatineau Québec,J8Y 3Y8 At BMO, we are PURPOSEfully different and proud of it. To meet our goal as the fastest growing retail bank in Canada we need a team of passionate Mortgage Specialists who are entrepreneurial minded and excited to grow their business with us. If you are looking to take your career to the next level this is...
-
Spécialiste Hypothécaire
7 days ago
Gatineau, Canada Banque de Montréal Full time455, chemin Vanier Gatineau (Aylmer) Québec,J9J 1Z4 At BMO, we are PURPOSEfully different and proud of it. To meet our goal as the fastest growing retail bank in Canada we need a team of passionate Mortgage Specialists who are entrepreneurial minded and excited to grow their business with us. If you are looking to take your career to the next level this is...
-
Coordinator, Talent Acquisition
Found in: Talent CA C2 - 12 hours ago
Gatineau, Canada Brookfield Renewable Full timeAbout the Role As the Coordinator, Talent Acquisition, you will report to the Senior Specialist, Talent Acquisition and join the Brookfield Renewable Business Services Group. You will have a crucial role in supporting the talent acquisition initiatives of the organization. Your main responsibilities will include providing administrative assistance to our...
-
Acupuncturist- Women's Health
Found in: Jooble CA O C2 - 1 week ago
Gatineau, QC, Canada Lifemark Health Group Full timeServices to be developed. Work within a physio/OT team and adjacent to a medical clinic. More than just a job, in an environment of respect, active listening, and well-being! Innovative projects and challenges where everyone can excel and achieve Possibilities for self-employed contract work Has completed an accredited training in acupuncture Is...
-
Banking Advisor
6 days ago
Gatineau, Canada Royal Bank of Canada Full time**Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and...
-
Poll Workers
Found in: Talent CA 2 C2 - 1 week ago
Gatineau, Canada Élections Canada Full timePoll Workers Poll Workers Poll workers work primarily at polling places, that is, where electors go to vote. Various positions are available, from the deputy returning officer, who handles the ballots, to the information officer, who directs electors to the appropriate table. During an election, poll workers are on the front line and make it...
-
Financial Consultant Investments
Found in: Jooble CA O C2 - 1 week ago
Gatineau, QC, Canada Sun Life Financial Full timeApply locations Gatineau, Quebec time type Full time posted on Posted 18 Days Ago job requisition id JR00034448 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and...
-
Digital Marketing Specialist
2 days ago
Gatineau, Canada CartoVista inc. Full time**About us** We are on a mission to transform business decision making by connecting data to help create inspiring stories with interactive maps. Cartovista enables Government, Energy, Mining, Utilities, and Insurance organisations to better visualise, understand and communicate the hidden insights that their data has to tell. **What we value** **Be...
-
Acupuncturist
Found in: Jooble CA O C2 - 1 week ago
Gatineau, QC, Canada Lifemark Health Group Full time* Other information : Services to be developed. Work within a physio/OT team and adjacent to a medical clinic. WHAT WE OFFER: More than just a job, in an environment of respect, active listening, and well-being! Mentoring : Possibility of being a mentor and mentee according to your level of expertise Innovative projects and challenges where everyone...
-
Client Advisor
Found in: Talent CA C2 - 1 week ago
Gatineau, Canada Royal Bank of Canada Full timeJob Description **This is an opportunity for candidates to express their interest in current and future positions in the Outaouais locations** What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their...