Customer Service/serving

4 months ago

Ancaster, Canada Albatross Indoor Golf Centre Full time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service/Serving professional. In this multifaceted role, you will be responsible for delivering outstanding customer service, managing customer interactions, facilitating simulator setup, operating the point of sale system, serving refreshments, preparing food items, and ensuring the overall cleanliness and security of our GOLFZON simulator facility.

**Responsibilities**:
Customer Check-in and Check-out: Warmly greet customers and efficiently check them in for their scheduled tee times.
Handle customer payments accurately and provide assistance during check-out.

Reservation Management: Answer incoming calls, addressing inquiries and booking tee times based on customer preferences.

Simulator Setup Assistance: Guide customers through the setup process of the GOLFZON simulator, ensuring they have a smooth experience.

Point of Sale Operation: Skillfully operate the point of sale (POS) software to process transactions and manage payments.
Reconcile cash and credit card payments, maintaining accurate records of financial transactions.

Customer Service and Refreshment: Provide excellent customer service by serving drinks, snacks, and addressing customer questions.

Food Preparation: Prepare food items according to the menu, ensuring adherence to quality and safety standards.

Facility Maintenance: Perform opening and closing duties, including cleaning and organizing the facility.
Secure the building at the end of the shift, including locking doors and managing the till.

Menu Management: Follow the menu to cook and prepare food items, ensuring consistency and taste quality.

Team Collaboration :Collaborate with colleagues and managers to ensure smooth operations and a positive customer experience.

Additional Tasks :Complete any other tasks assigned by managers to support overall facility operations.

Qualifications:

- High school diploma or equivalent.
- Previous customer service experience is preferred.
- Basic knowledge of point of sale software and cash handling procedures.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Effective communication skills, both verbal and written.
- Ability to multitask and remain organized in a fast-paced environment.
- Attention to detail and commitment to maintaining high cleanliness and hygiene standards.
- Basic cooking skills and the ability to follow a menu.
- Flexibility to work evenings, weekends, and holidays as needed.

Join our team and be a pivotal part of providing exceptional customer experiences in a dynamic environment. If you're enthusiastic, adaptable, and passionate about delivering top-notch service and culinary offerings, we encourage you to apply.

**Job Types**: Full-time, Part-time, Seasonal

**Salary**: $16.75-$17.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Morning shift
- Night shift

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Ancaster, ON L9G 3K9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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