Manager, Operations and Resident Experience

2 weeks ago

Vaughan, Canada Hesperus Village Full time

**About this Amazing Opportunity**

The Manager, Operations and Resident Experience, oversees the operational tasks in managing the physical property and the social and legal relationships between Hesperus, its residents, and third-party support systems. This role includes providing financial accountability, as well as executing day-to-day administration and maintenance of the property portfolio, and providing service to residents, including programs and food. The Manager creates a safe, pleasant, creative, and non-threatening environment, sharing responsibility for the morale and wellbeing of residents, while mitigating risk to the organization.

**Your Responsibilities**
- Set building operation goals and strives for maximum efficiency and customer service.
- Ensure facility is properly maintained in accordance with legal and contractual requirements, Hesperus, and City of Vaughan building standards by conducting regular building inspections, managing maintenance staff and property capital projects.
- Coordinate all maintenance activities and seek out opportunities for cost reductions on a regular basis.
- Administer / review services contracts and vendors for building as well as all programs and activities.
- Provide appropriate direction to ensure the efficiency of the operations.
- Provide technical knowledge, support, and make recommendations to Executive Director and management to ensure compliance to various legislative standards, and ensure good governance is maintained by all respective parties.
- Act as a member of the Land and Building Circle and the General Circle.
- Create opportunities to actively listening to all input, suggestions, and recommendations of the residents, and integrating their recommendations whenever feasible and possible.
- Assess residents’ requests and recommendations against cost, risk, and viability of their input.
- Proactively communicate issues, discrepancies, and other concerns to Executive Director and Board Members to minimize risk/liability and maintain ongoing viability of property.
- Oversee the preventative maintenance and repairs conducted by subcontractors.
- Develop and implement capital plan.
- Implement well being initiatives and supports for residents.
- Lead and actively be involved with the coaching, engagement, development, and retention of the team.
- Other duties will be assigned as needed.

**What you Bring to the Role**
- College Diploma in Property Management, Social Sciences, Business or Public Administration, or related Bachelor’s Degree.
- CMRAO License or designation from a recognized housing administrator (e.g., Institute of Housing Management). (or in process of completing)
- Minimum of five (5) years’ experience in building operations and/or property management (residential and/ or commercial), preferably in non-profit housing.
- Minimum of three (3) years’ experience in a leadership and building operations/maintenance management role, with a track record of promoting an inclusive working environment.
- Support the sociocratic way of working and the Hesperus foundations in anthroposophy.
- Strong relationship building ability and consultative approach with the team, residents, and vendors.
- Exceptional collaboration and listening skills.
- Proven leadership ability to effectively lead the team and deliver projects on time and within budget.
- Change management acumen.
- Strong verbal and written communication skills.
- Well-developed ability to deal with issues with a sense of urgency and priority.
- Solid knowledge of OHSA and WSIB requirements.
- Ability to maintain confidentiality and discretion and deal with sensitive issues.
- Proven track record developing and successfully creating opportunities to streamline work and create efficiencies (including use of technology).
- Customer centric and service focused.
- Strong financial acumen.
- Ability to analyze information and take appropriate critical decisions and to think creatively and decisively.
- Ensure the highest standards of ethical conduct and integrity.
- Tech-savvy with solid knowledge of Microsoft 365

**Job Type**: Permanent

**Salary**: $60,000.00-$72,800.00 per year

Ability to commute/relocate:

- Vaughan, ON L4J 0G9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have sound knowledge of OSHA and WSIB requirements?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Property management: 5 years (required)
- Leadership: 3 years (required)

Licence/Certification:

- CMRAO License or designation from a housing administrator? (required)

Work Location: In person

Application deadline: 2023-06-16
Expected start date: 2023-07-03

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