Tourist Guide

**WHO WE ARE**
CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.
**THE ROLE**
Under the supervision of Lead Guide, the Tourist guide greets visitors, conducts guided tours, provides interpretation and assistance to individual clients and groups. She/he provides animation during school visits and/or any other types of offered learning activities. She/he distributes information leaflets, responds to inquiries by visitors.

She/he handles a key position on the field during military ceremonies, does the announcing during the ceremonies and insure that visitors respect all rules on an active military base. She/he handle particularities with VIP visits and deliver visits when necessary.

She/he participate with the implementation of new products and participates to historic costumed animations. She/he must offer on a daily basis, a high level of customer service determined by the direction, her/his historical knowledge and develop her/his aptitude and competencies. She/he ensures safety and emergency procedures are followed, and responds to fire alarms and other emergencies.

She/he stocks shelves of gift shop, operates electronic cash register or optical reader, calculates exchange rate, receives payment by cash, cheques, credit cards or automatic debits, wraps or places merchandise in bags, produces the daily sales report and reconciles with total sales.
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High school diploma AND experience in animation or as a guide

**Experience**

In heritage interpretation or animation

In providing customer service

In preparing and conducting oral or written presentations

In cash handling

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
**LANGUAGE REQUIREMENTS**
Bilingual Essential

Reading: Basic

Writing: Basic

Oral: Basic
**BENEFITS AVAILABLE** Health Benefits**: Accidental Death and Dismemberment coverage.

**Work Life Balance**: Paid/unpaid leave, including vacation pay, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts provided through CF One Member Appreciation.
**OTHER INFORMATION**
This is an on-site position with an assigned work location.

**PSP**: Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs. Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.
**START DATE**

As soon as possible

TYPE OF POSITION

Part-Time, Temporary

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS09434