Customer Care Associate

4 days ago


Vaughan, Canada Maple Air Inc. Full time

It's been nearly 20 years since founders of Maple Air Inc., started building the foundations of a heating & cooling company which today is one of GTA's leading companies in heating, cooling and fireplaces. At Maple Air Heating & Cooling, service and honesty is our driving force and our motto is customer satisfaction, quality workmanship and fast reliable service.

**_As a Customer Care Associate you will be responsible for the following: _**
- Call existing clients to arrange their preventative maintenance for the heating and cooling season
- Update internal accounting databases and spreadsheets
- Work closely with Service Manager and Dispatcher to schedule the bookings
- Provide customers with information on Preventative Maintenance plans
- Provide reporting and recommendations on bettering our maintenance program for future bookings
- **The compensation of this role will have the following structure**:_
- _Hourly payment + Commission on each product and services booked for yearly maintenance_

**_Requirements_**
- Customer Service related work experience would be beneficial
- Comfortable providing customer service over the phone
- Basic knowledge of Microsoft Office is required (Excel & Office)
- Solid data entry skills with an ability to identify numerical errors
- Being able to work with Internal CRM system (training will be provided)
- Good organizational and time-management abilities

**Salary**: $18.00-$25.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Vaughan, ON L4K 1X3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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