Host/hostess (Part-time)
5 months ago
The primary function of the host/hostess position is to welcome guests and tend to their requests. The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests. Understand the importance of and promote the Company’s Mission, Vision & Values, and provide direction to staff in accordance with the Company’s policy and procedures in order to achieve organizational goals.
**Duties and Responsibilities**:
- In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.
- Confirm reservations as required.
- Co-ordinate information to receive and record reservations and assign tables.
- Keep menus clean and in order. Report where supply requires replenishing due to damage/wear.
- Keep the front area clean, organized and attractive.
- Assist in servicing including re-setting tables when busy and bussing dirty tables
- Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).
- Report any concerns from guests and/or staff to the Duty Manager.
- Bring forward cost effective and sales generating ideas and suggestions.
- Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.
- Maintain a professional attitude and manner at all times during your shift with the customer’s total satisfaction always your first priority.
- Set a fine example to fellow employees as to reliability, punctuality, attendance, grooming, and dress.
- Follow all company policies and procedures.
- Attend and participate at Staff Meetings.
- Discuss all confidential matters only with authorized personnel
- Contribute to a discrimination free work environment
- Assist with other duties as reasonably assigned from time to time.
**Skills/Qualifications**:
- Previous customer service experience required.
- Previous hosting experience preferred.
- Smart Serve certificate must be acquired if not already possessed.
- Ability to learn and operate Point of Sale effectively using company practices.
**Competencies**:
- Ability to work on a flexible schedule
- Punctual and committed to work schedules.
**Physical Requirements**:
- Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.
- Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).
- Regulated indoor climate.
- Lifting and balance trays weighting between 5 kg and 10 kg.
- Ability to work in a scented environment.
**Job Type**: Part-time
Part-time hours: 15-20 per week
**Salary**: From $16.00 per hour
**Benefits**:
- Discounted or free food
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
Supplemental pay types:
- Tips
Application question(s):
- The hours for this role are approx 5-10pm, Thurs-Sun. Are you available to work these nights?
**Experience**:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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