Dispatcher

2 months ago

Bradford West Gwillimbury, Canada Gear Equipment Full time

**A team of dedicated professionals**

Gear Equipment Inc. is a Canadian owned and operated construction services company providing a growing range of equipment and services. When Gear Equipment started operations in Ontario in June 2014, Gear had only two Vac Trucks and a dream. By 2015 Gear Equipment had 6 trucks in our fleet and grew again in 2016 to 16 units, and we continue to expand. Our Dry Suction and Wet / Dry Hybrid capabilities bring time
- and cost-saving innovation to our customers.

Gear brings innovative and flexible services and equipment to the Greater Toronto and Vancouver Areas and is also home of Mecalac equipment. We offer rental, sales, and service of this new versatile line of excavators, loaders, dumpers, and compactors, including specialized rail-based equipment.

If you are looking to work for a growing company who values the contribution of its employees and you demonstrate creativity, initiative, flexibility and a high-level commitment, Gear might be the place for you.

**Summary**:
The **Dispatcher** is responsible for day-to-day interactions with our customers looking to schedule trucks and other associated services for the Vancouver operations and some overflow for the Greater Toronto Area. This role will be responsible for gaining an understanding of customer requirements, including scheduling and appropriate equipment assignments. The Dispatcher will be accountable for being responsive to incoming client calls and communicating internally with Gear operations personnel and leadership, maintenance staff and accounting regularly and in a timely manner.

This is a hybrid role that will be almost entirely remote (90%) with occasional requirements to be in-office.

**This role will support primarily the Vancouver operations with a shift ending around 9 pm EST daily (Wednesday to Sunday).**

**Job Duties and Responsibilities**:

- Responsible for taking and responding to daily customer calls to schedule Gear equipment and services
- Working with customers to gain an understanding of their specific needs, including volumes, equipment, work type and timing (date, time of day, duration, etc.)
- Communicating in a timely manner with Operations leadership and personnel to assign and schedule equipment and resources for requested customer jobs.
- Where possible, securing extra services during customer interactions, such as additional trucks, equipment, service dates, etc.
- Ensuring that all scheduled customer orders are entered in a timely and accurate manner into the Gear scheduling software to provide transparency on upcoming resource requirements.
- Work closely with Maintenance staff to schedule equipment repairs to minimize downtime and day-to-day impacts on service and equipment availability.
- Assist with Inventory and Maintenance processes by helping to receive incoming parts shipments, print inventory labels and other associated processes in order to ensure accurate perpetual inventory levels.
- Assist with any other tasks or projects as required to meet company objectives.

**Requirements**:

- Minimum high school diploma or GED equivalency
- Post secondary education preferred
- 3 years experience preferred
- Highly organized with a strong attention to detail
- Previous dispatch experience considered an asset
- Ability to prioritize work in a fast, flexible, multi-task environment with mínimal supervision
- Strong problem solving skills
- Strong knowledge of all MS Office programs, including Outlook, Word and Excel
- Previous experience in the construction industry is considered an asset

**AODA**:

- No phone calls or agencies, please._

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Please note that this role will be remote, with occasional in-office meetings at our Head Office which is located in Bradford. The schedule and hours for this role will be Wednesday through Sunday, 9:00 am to 9:00 pm. Would you be available to work as per this schedule and conditions?

Work Location: In person

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