Restaurant Host/hostess

2 weeks ago

Thornbury, Canada Turner Hospitality Group Full time

**Winifred's English Pub**

We are seeking an out-going, talented, and hardworking individuals for the position of **Host/Hostess** The host will create an unparalleled guest experience by displaying an engaging and efficient hospitality experience.

Housed in an historic 1862 building, Winifred’s English Pub is a casually refined pub nestled on a beautiful estate property on the Mill Pond and Beaver River in Thornbury.

We pride ourselves on house-made pub fare, handcrafted drinks, friendly staff and a 200 seat patio you’d never expect from a restaurant in Thornbury.

**Responsibilities**
- Ability to remain organized at all times in a fast paced environment
- Ensure all guests are welcomed upon entrance and seated in a timely fashion
- Warmly greet and welcome guests in a courteous manner
- Engage with a large range of guests in a hospitable fashion at all times.
- Understand the meaning of guest satisfaction

**What we are looking for**:

- Possess a welcoming and enthusiastic can-do attitude with sincerity
- Excellent ability to provide the utmost WOW factor experience to our guests.
- Strong communication skills
- Remain professional and poised during peak service hours
- Prior experience will be considered an asset
- Prior restaurant/customer service experience preferred
- Weekends and evenings will be required
- Answer phone calls and make reservations
- Manage waitlists and communicate wait times to guests
- Provide menus and answer any questions about the menu or restaurant
- Assist with bussing tables and resetting tables for new guests
- Handle guest complaints or concerns with professionalism and hospitality
- Operate POS system (Aloha POS)Requirements:

- Excellent phone etiquette and communication skills
- Strong guest relations skills with a passion for hospitality
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Ability to stand for long periods of time
- Must be able to work weekends and holidaysBenefits:

- Competitive pay rate
- Opportunity for career advancement within the hotel industry

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Work Location: In person

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