Operations Analyst

3 weeks ago

Burlington, Canada Applus+ Full time

Company Bio:
Applus+ is a
**global leader** in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a
**trusted partner** who enhances the quality and safety of our clients’ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities,
**innovative approach, and our motivated team** who are committed to operational excellence.

Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.

Together beyond standards.

Position Purpose:
The overall duty of this position is to support the business by working with Operational Management Staff ensuring all project specific data and analysis is conducted according to client and internal specific requirements.

Due to the nature of this position there will be some on-call and overtime requirements as well as some travel.

Duties and Responsibilities:

- Verification of work order setups in ERP System; correct any issues including notifying the local resource of errors and correcting in the ERP system.
- Generates and populates work reports based on supporting operational data such as time records, expense reports and other project billable items including consumables and equipment.
- Confirms the receipt and capture of all billable expenses through system project reporting; coordinates with Accounts Payable to obtain missing or inaccurate project expenses.
- Coordinates with Operational Management staff to ensure data completeness and accuracy for all project analysis reporting and invoicing requirements.
- Coordination, verification, validation of job cost information and data entry of labour, equipment, materials reports into customers’ portal.
- Monitors daily project work orders and work report processing.
- Prepares invoices to the proforma status and works with Operational Management to ensure accuracy and approvals.
- Communicates with the Billing Department when proformas are approved and ready to be finalized.
- Cross train with other Operations Analysts and supports the Operations Department where necessary.
- Meets department closing schedule timelines and responsibilities including entering in all work in progress accurately.
- Supports client outages and turnarounds when required.
- Proactively researches and resolves any project reporting issues and escalates as necessary.
- Provides internal customer service by answering all inquiries professionally and timely.
- Reviews all project reporting for accuracy and completeness.
- Adheres to organizational policies and procedures, including but not limited to Applus
Code of Ethics and Confidentiality Agreements.
- Other duties may be assigned as deemed necessary.

Knowledge and Skills:

- Firmly adheres to the values and ethics of Applus. Exhibits honesty, discretion, confidentiality, and sound judgment.
- Sound knowledge of basic financial principles.
- Excellent customer service focus, ability to quickly build strong working relationships with business partners and colleagues.
- Strong verbal and written communication skills matched with the ability to negotiate and build relationships with key stakeholders.
- A sense of urgency, good attention to detail, excellent organizational and analytical skills, pragmatic, eager to learn.
- Adapt in a fast-paced environment with the ability to manage competing priorities and multi-task with mínimal supervision.
- Ability to problem solve including identifying issues and finding a resolution in a timely manner.
- Ability to excel in a team environment.

Education and Work Experience:

- Bachelor of Commerce, Bachelor of Business Administration or Business Diploma from an accredited College or University.
- Minimum of 3 years’ experience in Accounts Receivable, Contract Management or Project Analysis experience.
- Experience and overall understanding of an Enterprise Resource Planning (ERP) and
- Accounting system.
- Experience in relevant customers’ time and materials management software systems an asset.
- Strong industry knowledge of NDE is an asset.
- Equivalent industry experience combined with other formal training and accreditations may be accepted.

Working Conditions:

- The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
- The work is primarily sedentary.
- The noise level in the work environment is usually quiet to moderate.
- Work outside of normal business hours will be occasionally required.
- Overtime required during the week and weekend with work volume.
- Ability to be flexible with work schedules and respond to requests without advance warning or notification.

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