Edi / B2B Support Specialist

1 week ago


Drummondville, Canada Soucy Group Full time

**WHAT TO EXPECT**:
You have a passion for the computer field and you are looking for a job that will highlight your problem-solving and user support skills? With us, your ability to work in a team will be put forward within our group of people working in the information technology department.

Under the supervision of the Team Leader - Analysis and Programming, the EDI Support Specialist is responsible for the proper functioning of commercial transactions exchanged via electronic channels. He/she must quickly identify problems and provide excellent customer service (internal), within tight deadlines.

Here's an overview of your tasks:

- Ensure daily monitoring, auditing and analysis of data exchanges between the different systems: VAN/EDI Solution/ERP
- Manage incidents reported by users (Customer Service, Our Customers, Shipping, Finance), investigate and resolve them
- Work closely with its users to acquire a thorough knowledge of the processes and ensure the quality of data exchanges
- Keep system documentation up to date
- Maintain up-to-date user documentation and training videos
- Coordinate with the EDI solution provider (iCARAS software) on change requests from our customers (EDI and internal customers)
- Support/contribute to improving EDI / ERP interfaces and processes (order tracking, shipping, invoicing)
- Be responsible for new integrations and system upgrades (testing, deployments, training)
- Administer user accounts on other sites/customer portals

**WHAT WE’RE LOOKING FOR**:

- Bachelor's degree or DEC in business informatics (or in administration)
- ± 1 to 2 years of relevant experience
- Good communication skills (spoken and written) in French and English
- Great ability to work in a team and to interact with people
- Good analytical skills and ability to solve operational problems (systems and data)
- Knowledge of EDI concepts and standards (Asset if not essential in this position)
- Knowledge of Excel
- Knowledge of SQL, C# (asset)
- Knowledge of iCARAS software (asset)
- Knowledge of the Office 365 suite (asset)

**WHAT WE HAVE TO OFFER**:

- Permanent, full-time position
- You'll be joining a team that's committed to solving day-to-day issues, but always in a pleasant work environment
- The best of both worlds: the resources of a large company and a family-like atmosphere
- A team that is passionate, attentive and committed to excellence
- Flexible schedules that allow you to balance your work and your personal life
- Group insurance (different plans adapted to your needs)
- Registered Retirement Savings Plan with employer contributions
- Employee and family assistance program
- Social activities



  • Drummondville, Canada Soucy Group Full time

    **CE QUI T’ATTEND**: Vous avez une passion pour le domaine informatique et vous cherchez un emploi qui saura mettre en valeur vos aptitudes à résoudre des problèmes et à supporter les usagers? Chez nous, votre capacité à travailler en équipe sera mise de l’avant au sein de notre groupe de gens œuvrant dans le département de technologies de...


  • Drummondville, Canada Soprema Full time

    Diplôme DEC / BAC - Quart de travail Jour - Statut de l'emploi Permanent - Lieu de travail 3100 rue Kunz, Drummondville - Horaire de travail Temps plein - Années d'expérience 6 à 9 ans - Taux À discuter - Date d'entrée en fonction Dès que possible **Pourquoi vous devriez vous joindre à notre équipe?**: - **NOUVEAUTÉ: Garderie SOPREMA!**: -...


  • Drummondville, Quebec, Canada eXp World Holdings Full time

    About the RoleThe Managing Broker will be responsible for assisting the Designated Managing Broker in the successful administration of eXp Realty brokerage operations at the provincial level. This position will support our agents in delivering exceptional real estate brokerage service to their clients, ensuring compliance with provincial license law,...


  • Drummondville, Quebec, Canada Soucy Full time

    About the Role:">">This position plays a strategic role in supporting sales growth and increasing Soucy's reputation.">">Key Responsibilities:">">Order Management and Communication:">">Process incoming customer orders, ensuring compliance with terms and conditions.">Communicate with customers, suppliers, and internal teams to ensure optimal order...


  • Drummondville, Quebec, Canada Soucy Full time

    Job Overview:">">We are seeking a highly skilled Customer Experience Agent to join our team. This role will play a key part in ensuring the satisfaction of our B2B customers.">">Key Responsibilities:">">Order Management and Follow-up:">">Analyze changes to customer orders, confirm ability to meet requirements, and propose alternative solutions if...


  • Drummondville, Quebec, Canada Lavxel Full time

    About LavXel">LavXel is a dynamic and growing company specializing in the sale and distribution of industrial and commercial laundry equipment across Quebec.">We pride ourselves on our commitment to delivering exceptional service and support to our customers, and we strive to build long-term relationships with our partners and stakeholders.">Our team is...


  • Drummondville, Canada Venmar Ventilation, ULC Full time

    **Rôles et défis**: - Prendre les commandes (téléphone, fax, courrier électronique, EDI ou autres); - Effectuer les entrées de commandes dans le système informatique; - Traiter et gérer les ventes en ligne; - Faire le suivi des commandes et des délais de livraison; - Répondre aux demandes d’information des clients; - Assurer la relation avec les...


  • Drummondville, Canada Venmar Ventilation, ULC Full time

    **Rôles et défis**: - Prendre les commandes (téléphone, fax, courrier électronique, EDI ou autres); - Effectuer les entrées de commandes dans le système informatique; - Traiter et gérer les ventes en ligne; - Faire le suivi des commandes et des délais de livraison; - Répondre aux demandes d’information des clients; - Assurer la relation avec les...


  • Drummondville, Quebec, Canada ALLTECH CONSULTING SVC INC Full time

    Company Overview\At ALLTECH CONSULTING SVC INC, technology is the key differentiator that enables us to manage our global businesses and serve clients on a market-leading platform. Our Technology division partners with business units and leading technology companies to redefine how we do business in ever-changing financial markets.\We invest significantly in...


  • Drummondville, Quebec, Canada Employment and Social Development Canada Full time

    Job Summary:We are seeking a skilled Maintenance Specialist to join our team in Technical Services and Facilities at Employment and Social Development Canada. The successful candidate will be responsible for conducting various tasks related to the maintenance of roads, land, buildings, and associated services.Key Responsibilities:Providing general...


  • Drummondville, Canada GEA Group Full time

    **Talent Acquisition Sourcing Specialist**: **Job information**: **Reference number**: JR-0023962 **Job function**: HR **Position type**: Full time **Site**: Drummondville 4591 Blvd. St Joseph, Drummondville, QC J2A 0C6 **Your responsibilities and tasks**: - Why join GEA’s Talent Acquisition team?As part of the GEA´s growth strategy, our Talent...


  • Drummondville, Quebec, Canada ALLTECH CONSULTING SVC INC Full time

    Job DescriptionThe Senior Systems Administrator will be responsible for managing and providing support for middleware products with global responsibility.This role involves day-to-day management of the infrastructure environment, troubleshooting with users, handling of changes, incidents, escalations, and problem management.The successful candidate will work...


  • Drummondville, Quebec, Canada Soucy Full time

    About the RoleAs a key member of our Human Resources team, you will play a vital role in supporting the team in carrying out various mandates. Your primary responsibility will be to ensure a warm and professional welcome for visitors at the reception desk.Main Responsibilities:Support the Human Resources Advisor in various activities related to labor...


  • Drummondville, Quebec, Canada Soucy Full time

    At Soucy, we are seeking a skilled Quality Assurance Specialist to play a pivotal role in ensuring the excellence of our processes. As part of our team, you will be responsible for documenting and updating our quality system processes.In this position, you will have the opportunity to:Document and update quality system processesValidate quality system forms...


  • Drummondville, Canada Venmar Ventilation UCL Full time

    **Rôles et défis**: - Prendre les commandes (téléphone, fax, courrier électronique, EDI ou autres); - Effectuer les entrées de commandes dans le système informatique; - Traiter et gérer les ventes en ligne; - Faire le suivi des commandes et des délais de livraison; - Répondre aux demandes d’information des clients; - Assurer la relation avec les...


  • Drummondville, Canada Hitachi Energy Full time

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...


  • Drummondville, Quebec, Canada Groupe PPD Full time

    About Groupe PPDGroupe PPD has been a trusted partner to its clients for over 60 years, providing innovative and integrated solutions that help them overcome challenges. With a strong presence in the manufacturing industry, Groupe PPD transforms plastics, technical polymers, and elastomer compounds into high-quality products.The company's success can be...


  • Drummondville, Quebec, Canada GEA Canada Full time

    About the JobWe are seeking a skilled Industrial Equipment Specialist to join our technical team. As a key member of our service team, you will be responsible for installing, maintaining, and repairing industrial centrifuges at client sites.Your responsibilities will include:Installing and configuring industrial centrifuges to meet customer...


  • Drummondville, Quebec, Canada Soucy Full time

    As a member of the Human Resources team at Soucy, you will play a vital role in supporting various mandates while ensuring a professional welcome for visitors at the reception desk.About the RoleYou will have the opportunity to support the Human Resources Advisor in activities related to labor needs, coordinate induction and integration activities for new...


  • Drummondville, Quebec, Canada Groupe PPD Full time

    Groupe PPD est une entreprise manufacturière qui aide ses partenaires à relever leurs défis en proposant des solutions innovantes et intégrées depuis plus de 60 ans. Nous transformons les plastiques, les polymères techniques et les composés d'élastomères en produits étonnants et durables destinés à de multiples industries.Nos clients locaux...