People Operations Manager

1 month ago

Montréal, Canada Solutions Petal Inc. Full time

Founded in Quebec City in 2010, Petal is a dynamic and growing company made up of over 300 enthusiasts who have developed innovative real-time care orchestration and medical billing solutions for Health Delivery Organizations. Patient self-scheduling, clinical capacity management, care coordination, physician scheduling and secure communication, all on our innovative and secure cloud platforms.

Grow your career and have a positive impact on society by joining one of the fastest growing health tech companies in Canada. Join us in our mission to empower healthcare innovators and improve healthcare differently.

**What you can expect when joining the team**

Reporting to the Vice-President of Human Resources, you will be responsible for Petal’s global People Operations. Your team will own Petal’s HR tech stack, HR analytics, compliance, training, onboarding and offboarding processes.

This role will directly manage a HR Coordinator and will be responsible for providing both strategic and tactical HR support across to achieve Petal’s People Strategy. You will partner closely with senior leaders, managers, and colleagues to build a highly collaborative, impact-oriented, and people-centric culture.

**Your daily life**

During the day, you will be led to:

- Drive and support the design and operationalization of company-wide people initiatives and help establish best practices that create a high-impact and engaged employee culture;
- Drive strategy, implementation and adoption of all HR systems (such as BambooHR, Leapsome and Northpass) and utilization of these tools to optimize functionality, reduce friction, and scale people processes within Petal;
- Own the delivery, documentation, and effectiveness of core HR operations and processes, systems of record, and communication protocols with other functions such as Finance, Payroll, and Legal;
- Develop brand new programs and processes from scratch;
- Analyze problems and deliver creative solutions where precedent may not exist (and where we don’t have any roadmaps or playbooks);
- Participate in large-scale, company-wide initiatives such as compliance certifications;
- Coordinate and ensure the delivery of quality HR support to ensure requests are met in a timely manner related to onboarding, offboarding, leave of absence management, sick leaves, etc.;
- Lead the generation of data metrics across the employee lifecycle, create a plan for tracking, reporting, and analyzing trends and metrics to develop solutions, programs, and policies;
- Ensure global compliance through regular monitoring and research of HR trends and regulations across the Canada and Europe, advising management on necessary actions;
- Plan and participate in the integration of mergers and acquisitions across Canada and abroad;
- Manage and develop the members of your team;
- Represent People Operations in the communication of philosophies, processes, policies, and capabilities across the organization.

Are you a hands-on people ops leader, known for your capacity to scale people operations within high-growth organizations? Are you recognized for your ability to synthesize information and create effective, high-quality content? Are you looking for an opportunity to make your mark and directly impact the success of the company? _The sky is the limit _If you have:

- A Bachelor’s degree in Industrial Relations or the equivalent;
- Strong analytical skills, with a data-driven approach to managing projects and implementing processes;
- Strong project management experience with attention to detail and consistent follow-through;
- Strong content organization, design and presentation skills;
- Demonstrated experience delivering results while working in a fast paced, dynamic environment;
- Excellent communication skills; the ability to distill complex topics into a format that stakeholders can clearly understand;
- Comfort communicating with stakeholders of different levels;
- Prior experience managing the work of others and/or other relevant coaching, and/or leadership experience;
- In-depth knowledge of the Microsoft Office suite (Word and Excel), proficiency with presentation software such as Canva is an asset;
- Since you must interact with our entire team of employees, many of whom are unilingual Anglophones or Francophones, full English-French proficiency (spoken, written and read) is mandatory.

**Petal’s position on remote working**

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Post-pandemic, Petal employees will continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

**Our benefits**
- A signing bonus of $1,000 for your remote work set-up;
- Compensation that recognizes your contribution;
- A generous vacation poli

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