Operations Associate

3 days ago

Mississauga, Canada Moores Full time

**Operations Associate**

As an Operations Associate you will champion and have primary responsibility to execute order fulfilment for ship-from-store commerce orders using our Active Omni Store Inventory Fulfillment System. In addition, you will support all areas of our in-store business while working in a fast-paced work environment.
**Primary Duties and Responsibilities**
**Ecommerce Fulfillment**:

- Demonstrate proficiency with the Active Omni Store Inventory Fulfillment System.
- Actively monitor the fulfillment of all ship-from-store orders and resolve concerns on time to fill with store management as needed.
- Ensure all orders are handled with care, and packaged product presentation is in line with Company standards.
- Complete shipments accurately and quickly; meeting required fulfillment and shipping time standards.
- Oversee the full cycle of the ship-from-store process to provide customers with exceptional service.
- Process ecommerce returns and ensure returned product is put back in stock and customer ready.
- Train other team members on the Active Omni Store Inventory Fulfillment System and processes.
- Ensure that IPADs are in working condition and charged nightly.
- Monitor all supply levels and notify management for reorder as needed.

**Merchandise Inventory Management**:

- Receive shipments and put away new merchandise while maintaining a clean, neat, sized and organized workspace.
- Ensure that all returned product and orders are processed in the system and ready for resale.
- Complete merchandise transfers as required.

**Asset Protection**:

- Ensure ship-to-home merchandise storage area is secure, organized and up to standards.
- Help monitor the security of all Company property by reporting and documenting damaged or missing product.
- Assist in conducting merchandise stock counts as requested by your store management team.
- Report any order or merchandise discrepancies to the manager on duty.
- Adhere to Company loss prevention policies and procedures.

**Secondary Duties and Responsibilities**
**Sales and Service**:

- Greet, assist and interact with customers across all business types (rental, custom, retail, and omni-channel) in a timely, friendly, appropriate and professional manner, including professional telephone courtesy.
- Encourage and participate in team selling.
- Demonstrate proficiency in performing basic alterations (plain bottoms and cuffs) and pressing customer garments.

***Operations**:

- Learn and demonstrate proficiency of all store operations systems, including but not limited to Oracle, POS, WFM and Loop communications, along with all operations processes and procedures.
- Comply with all procedures for collecting cash and negotiable documents (checks and credit cards), stock counts, opening and closing preparations, and follow through with all paperwork generated from the register.
- Assist in conducting regular merchandise counts and stock counts as requested by your store management team. Report discrepancies to the manager on duty.
- Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks.
- Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods.

**Team Based Work Environment**:

- Adhere to all Company policies as outlined in the Employee Handbook and/or all Company practices and procedures including participating in maintaining a workplace free of harassment and discrimination.
- Maintain positive and professional relationships with your coworkers, helping them improve their performance and seeking their assistance in improving your own.
- Seek and respond to constructive feedback from your management team and always bring concerns and requests to their attention.
- Take an active role in weekly staff meetings at your store. Attend all store meetings, training sessions and store physical inventory.
- Report any incidents, accidents, or safety hazards to the manager on duty.
- Portray a professional, well-groomed appearance and maintain good personal hygiene.
- Practice and adhere to good store and individual health and safety etiquette for ourselves, our teams and customers.

**Physical and Mental Requirements**
- Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
- Thrive in a fast-paced and competitive team sales environment.
- Read, count and write to accurately complete documentation and inventory. Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.
- Bend down and squat to locate and pick up merchandise located at ground level and to assist customers. Be able to climb a ladder to reach merchandise and or supplies located above shoulder level.
- Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
- Operate a computer and cash register,

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