Client Concierge

3 months ago

Burlington, Canada Rocca Sisters Real Estate Team Full time

For over 20 years the Rocca Sisters Real Estate Team has been the name to trust for buying and selling homes in Burlington, Hamilton and surrounding areas. With more than 5,000 houses and over $2B in total value sold, the Rocca Sisters Team is committed to providing our clients with service that is not just the best but is truly remarkable.

We are looking for a Client Concierge to join our #1 ranked award-winning team. In this role, you will work alongside a team of real estate professionals to deliver excellence at all interactions. The duties of this job will include maintaining the company service standards to provide a consistently superior client experience at all levels.

You will be one of the first people a client or agent will see upon entering our new downtown Burlington office, greeting everyone with a smile and a kind word. You will provide outstanding customer experience to clients, agents and leadership. First impressions count.

To become a Concierge, you will need:

- Good organizational ability
- A good sense of humor, enthusiasm and positive energy
- To be very friendly, caring and patient
- An outgoing personality, common sense and excellent communication skills
- To be a good decision maker and think quickly to resolve any issues.
- The ability to work well in a team
- Excellent phone skills and loves being on the phone
- To be computer savvy
- To be a relationship builder and advocate
- To be polished and have a professional presence as an extension of our brand
- Confident & assertive

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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