Airport Passenger Assistance Agent

3 days ago

Vancouver, Canada GAT Airline Ground Support Full time

Job Summary
Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
- Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
- Assist with their personal needs and lifting bags at least 50 lbs.
- Inspect and verify passenger documentation
- Direct passengers through Customs, Immigration, and Quarantine

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Able to greet and assist all customers in a prompt, friendly, and courteous manner.
- Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
- Must possess good communication skills and a friendly, outgoing personality.
- Must be able to work nights, weekends, and holidays

**NOTE**:

- Access to own transportation is required as shifts available start/end when Skytrain is NOT OPERATING.

INDGATCA

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job SummaryPassenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers.

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Job SummaryPassenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver (North Hastings-Sunrise), Canada GAT Airline Ground Support Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver, Canada GAT Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced...

  • Passenger Assistance Agent

    4 weeks ago

    Vancouver, Canada GAT Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced...

  • Passenger Assistance Agent

    3 weeks ago

    Vancouver, Canada GAT Full time

    Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...

  • Airport Lead Passenger Assistance

    2 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Summary The Lead Passenger Assistance Agent assists in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival...

  • Airport Dispatcher, Passenger Assistance

    2 weeks ago

    Vancouver, Canada GAT Airline Ground Support Full time

    Dispatcher Passenger Assistance **Reports To**: Supervisor Passenger Assistance (PAA) Summary This position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate within required time constraints. The ideal person for this role will be excellent at...

  • Administrative Assistant

    4 weeks ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part to of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience...

  • Dispatcher, Passenger Assistance

    2 weeks ago

    Vancouver, British Columbia, Canada GAT Full time

    SummaryThis position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate within required time constraints. The ideal person for this role will be excellent at multi-tasking with the ability to assign tasks to passenger assistance agents and ensure all...

  • Manager, Airport Capacity

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our assets. ...

  • Manager, Airport Capacity

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    1 week ago

    Vancouver, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    1 month ago

    Vancouver, BC, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    1 month ago

    Vancouver, BC, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    4 weeks ago

    Vancouver, BC, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...

  • Manager, Airport Capacity

    4 weeks ago

    Vancouver, BC, Canada Vancouver Airport Authority Full time

    YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Airport Capacity Team is an integral part of the success to the overall airport ecosystem, balancing demand against capacity through the lens of service delivery to our customers and efficient utilization of our...