IT Support Technician

4 days ago


Etobicoke, Canada Prudent Benefits Administration Services Inc Full time

The PBAS Group of Companies, providing a wide selection of services, including: Consulting, Disability Management and Third-Party Administration to pension and benefit plans, is currently recruiting for a qualified individual to assume the responsibilities of an IT Support Technician in their Toronto location. This is a permanent, full-time opportunity, in a fast paced, challenging work environment. The PBAS Group offers training and development opportunities, and a competitive compensation package, including full benefits and a company pension plan.

This position reports to and receives direction from the _Sr. Manager, IT Infrastructure_.

**Key Responsibilities**:

- Provide first level contact and technical support for approximately 200 local and remote users.
- Utilize excellent customer service skills and demonstrate highly developed troubleshooting skills in a friendly, professional and positive manner.
- Support and maintain Citrix technology including XenApp, Provisioning Server and Netscaler.
- Support and maintain Microsoft Office365 technology including Outlook, Excel, Word, PowerPoint, Teams and SharePoint.
- Properly track, route and escalate unresolved tickets to the next level of support.
- Assist with system administration tasks (network, servers, storage, and backup).
- Maintain hardware and software asset inventory.
- Participate in Disaster Recovery planning and testing.
- Weekend support on a rotating basis.

**Qualifications**:

- Minimum 3 years’ experience in a similar IT role.
- Exceptional customer service skills - polite, professional, organized with a great attitude.
- Ability to work with mínimal supervision and demonstrate appropriate initiative when making decisions.
- Experience in hardware trouble shooting including Windows PC’s, laptops and printers.
- High level of integrity and confidentiality
- Bilingual [English and French] would be considered a definite asset.

**Physical Demands**:

- The majority of working time will be spent sitting and using office equipment and computers.
- Some lifting of computer equipment, supplies and materials will be required.
- Some bending will be required when setting up and checking systems at workstations and other work areas.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- On call

Work Location: In person

Expected start date: 2024-03-01


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