IT Support Technician
7 months ago
**The Role**
As an IT Support Technician, you will be responsible for providing essential computer support services to approximately 400 users across manufacturing facilities in Canada and the USA.
**You Will**
- Provide basic computer support for end-users, including troubleshooting hardware and software issues.
- Collaborate with the IT team to identify and resolve technical problems.
- Respond to support tickets and inquiries promptly, ensuring a high level of customer service.
- Assist with the onboarding and training of new users on company IT systems and policies.
- Maintain accurate records of support requests and resolutions.
- Contribute to IT projects and initiatives as needed.
- Utilize data analytics skills to analyze data from SCADA systems, identify trends, and provide actionable insights to improve manufacturing processes and system performance.
- Collaborate with cross-functional teams to implement data-driven improvements.
**You Have**
- 3+ years of experience providing technical support to end-users
- An IT-related degree or diploma (preferred)
- Solid knowledge of Windows operating systems
- Proficiency in data analytics tools and techniques, including SCADA systems
- Knowledge of hardware and software troubleshooting techniques
**You Are**
- Detail oriented with excellent oral and written communication skills.
- A strong problem-solver with an analytical mindset
- Able to work independently, prioritize projects, and meet deadlines in a timely and effective manner.
**Salary**: $62,000.00-$72,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Etobicoke, ON M9W 5E1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Technical support: 3 years (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
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