IT Support Technician

2 weeks ago


Etobicoke, Canada HiredUp Full time

**The Role**

As an IT Support Technician, you will be responsible for providing essential computer support services to approximately 400 users across manufacturing facilities in Canada and the USA.

**You Will**
- Provide basic computer support for end-users, including troubleshooting hardware and software issues.
- Collaborate with the IT team to identify and resolve technical problems.
- Respond to support tickets and inquiries promptly, ensuring a high level of customer service.
- Assist with the onboarding and training of new users on company IT systems and policies.
- Maintain accurate records of support requests and resolutions.
- Contribute to IT projects and initiatives as needed.
- Utilize data analytics skills to analyze data from SCADA systems, identify trends, and provide actionable insights to improve manufacturing processes and system performance.
- Collaborate with cross-functional teams to implement data-driven improvements.

**You Have**
- 3+ years of experience providing technical support to end-users
- An IT-related degree or diploma (preferred)
- Solid knowledge of Windows operating systems
- Proficiency in data analytics tools and techniques, including SCADA systems
- Knowledge of hardware and software troubleshooting techniques

**You Are**
- Detail oriented with excellent oral and written communication skills.
- A strong problem-solver with an analytical mindset
- Able to work independently, prioritize projects, and meet deadlines in a timely and effective manner.

**Salary**: $62,000.00-$72,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Etobicoke, ON M9W 5E1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical support: 3 years (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person


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