Recreation Facility Clerk

1 month ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:38317

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**
The Recreation Facility Clerk is responsible for organizing, monitoring and supervising the front desk operations of the administrative and customer service areas of the community centre. Reception duties, assisting the patrons with inquiries at the front desk, payroll and staff supervision are key components of the role. This position will require the individual to communicate to all audiences and be able to trouble shoot and problem solve in a respectful, effective manner.

**Specific Duties & Responsibilities**

**Qualifications**
Education and Experience:

- Completion of Grade 12, supplemented by business courses or office training combined with considerable related experience, preferably experience in supervising the work of subordinates, processing payroll, and handling cash.
- Experience with corporate cash handling procedures and policies preferred.

Knowledge, Skills and Abilities:

- Knowledge of ActiveNet, SAP, and Microsoft Office are an asset.
- Considerable knowledge of facility programs and of department rules, regulations, policies and procedures related to the work performed.
- Working knowledge of the relevant programs, fee structures, and operations would be an asset.
- Considerable knowledge of cash register and cash handling procedures, principles and practices required.
- Working knowledge of office practices and the use of standard office equipment.
- Working knowledge of business communication.
- Demonstrated ability to work with team members and proactively provide additional support.
- Demonstrated ability to multi-task and to provide welcoming customer service despite constant interruptions.
- Ability to schedule, assign, supervise, train, review and participate in the work of clerical and cashier subordinates, and to participate in the hiring and evaluation of same.
- Ability to relieve program staff of office detail and organize and prioritize office work.
- Ability to oversee facility operations in the absence of the Supervisor, to exercise initiative and make decisions in accordance with applicable rules, regulation and policies.
- Ability to prepare and maintain a variety of records, files and correspondence related to the work performed and to prepare periodic statistical and narrative reports from such materials.
- Ability to understand and interpret oral and written instructions and to perform duties with mínimal direct supervision.
- Ability to communicate in a tactful and diplomatic manner as well as understand the needs of a diverse client group.
- Ability to develop and implement new and/or improved office methods and procedures.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

**Business Unit/Department**:Board of Parks & Recreation (1400)

**Affiliation**:CUPE 15 Parks

**Employment Type**:Regular Full Time

**Position Start Date**:May, 2023

**Salary Information**:Pay Grade GR-015: $26.87 to $31.56 per hour

**Application Close: April 23, 2023**

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process._ _Learn more about our commitment to diversity and inclusion.

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