Energy Coach/customer Support Agent

4 weeks ago

Vancouver, Canada Summerhill Full time

**Position**: Multi-lingual Energy Coach / Customer Support Agent **(Must live in BC)**

**Location**: Vancouver, BC

**Job Type**: Contract - 6 months with the possibility of extension

**Hourly Wage**: $20.00 per hour

**Operating Hours**: Monday-Friday, 9 am - 5 pm

Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993. We specialize in designing and implementing energy efficiency programs guided by a client-centric approach - this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and be named one of Canada’s Best Workplaces.

Energy Coaches / Customer Support Agents will be responsible for inbound and outbound calls to encourage and provide support to individuals, businesses and residential alike to reduce energy use, save on utility costs, and improve environmental health, all through the various programs we run here at Summerhill. You will also be responsible for a wide range of administrative and clerical-type tasks that will take place in a fast-paced, friendly, and team-oriented environment.
- **Main Responsibilities**:_
- Conduct scripted inbound calls and outbound calls to educate and engage customers on available energy-saving upgrades.
- Act as a single point of contact for all first-level customer escalations
- Answer customer inquiries utilizing available information about the program
- Convey appropriate information and resolutions with all user communications channels
- Provide accurate and timely responses to inquiries
- Build rapport with clients over the phone by answering customer inquiries while demonstrating a high degree of customer service orientation
- **Job Requirements**:_
- Multi-lingual
- Fluent in English and one other language would be an asset
- Customer service experience in a contact center environment
- Experience in a high-volume call setting
- Post-secondary education or experience in the environmental sector.
- Demonstrated ability to provide strong oral and verbal communication with customers regarding the program expectations in a professional manner
- Demonstrated ability to work independently and collaboratively with the team in a remote setting
- Results and detail-oriented are required while prioritizing workload and managing multiple tasks.
- Superior interpersonal skills with all levels of internal management and staff, as well as outside clients and vendors
- A high degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
- Demonstrate a high tolerance for distractions and interruptions
- Demonstrate sound judgement and maintain confidentiality
- Demonstrate strong attendance and punctuality
- Ability to work remotely but must live in BC

Summerhill is an Equal Opportunity Employer. We thank applicants for their interest. However, only those selected for an interview will be contacted.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you live within Vancouver, BC? (mandatory)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Call Centre: 1 year (preferred)

Work Location: In person

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