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Csr (Customer Service Representative)

1 month ago

Ottawa, Canada Dovercourt Recreation Association Full time

Dovercourt Recreation Association is a non-profit, charitable organization dedicated to enhancing the quality of life in our community through recreation programs including Fitness, Aquatics, Summer Camps, and more out of Dovercourt Recreation Centre in Westboro, Ottawa.

The Customer Service Representative provides front-line service, as well as support for the Customer Experience Coordinator and other departments as needed. This position requires knowledge and experience in all aspects of Customer Service including: interpersonal communication, team work, use of a computerized customer data base, problem solving, sales, good housekeeping, and managing payments and cash transactions. The Customer Service Representative must have proven skills in providing exceptional customer service in a busy & dynamic environment.

**Key Responsibilities**:

- Assist customers with finding the right program or class for them/their family members
- Complete sales through a computerized system
- Problem solve with clients around registration or payment issues
- Various administrative duties

**Experience/Qualifications**:

- Completion of High School
- Proven experience in providing exceptional customer service
- Experience using Microsoft Office (Word, Excel & Outlook)
- Experience using registration software (ie. CLASS, Legend, Perfect Mind) considered an asset, but not a requirement
- A clean criminal background check with the vulnerable sector is required before start
- Valid First Aid & CPR-C or higher will be required within the first 3 months of employment

**Details**:

- Shifts currently consist of weekday afternoons/evenings (approx. 4:00pm-8:30pm), and weekend days (approx. 7:45am-3:30pm), day availability an asset but not required.
- Minimum 1 year part-time work in customer service, retail, or a related field
- Start date: ASAP April 2023
- Job Type: Part-time

**Salary**: Starting at $16.00/hour

**Benefits**:

- Employee assistance program
- On-site gym
- On-site parking

**Job Type**: Part-time
Part-time hours: 10-20 per week

**Salary**: $16.00 per hour

**Benefits**:

- Employee assistance program
- On-site gym
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON K2A 0S9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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