Warehouse Support

4 weeks ago

Ottawa, Canada GAL Power Systems Full time

**Summary**
Supports Field Service Team in achieving exceptional customer service. Works as second person on two-man jobs. Prepares equipment for scheduled calls. Delivers material to technicians and to storage units. Helps maintains a clean and organized service loading area.

**What You’ll Do - The Role (Responsibilities)**
- Maintain strong customer communication and always inform the customer upon arrival and departure from site.
- Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service.
- Help Generator Rentals division as needed with Generator delivery and running of cables.
- Upon return of any trailers, check trailer, cables, and Load Bank(s) for any damage.
- Assist Technicians loading and unloading, to get in and out of the shop on a timely basis.
- Assist in emptying the old oil, glycol and ensuring old filters are placed into their respective containers.
- Assist with the purchase of shop and office supplies and/or equipment, including but not limited to trailer and equipment parts as well as consumables.
- Assist technicians at sites, when required e.g., delivering parts to site, helping with load bank tests, repairs such as radiator...etc.
- Complete and submit all documentation accurately, completely, and legibly during or immediately following the work assigned.
- Ensure that the shop truck is well maintained.
- Adhere to all health and safety rules and recommendations. Never make compromises in a situation that is potentially unsafe for yourself or others.
- Participate in other assigned in house work duties which may include for example, additional warehouse cleanup, assisting with inventory etc.

**What You Need (Requirement)**
- +1 years’ generator Field Service experience
- College level Power Generation Diploma, Licensed Mechanic or Licensed Electrician with mechanical skills (an asset)
- Ability to pass Air-Cooled Generators and Commercial I and II training.
- Ability to pass all Generac courses up to and including Industrial.
- Forklift certification or equivalent experience (an asset)
- Valid driver's license with a clean driving record.
- Ability to drive large trucks and tow equipment.

**Working Conditions**
- Travel may be required both within and outside province
- After hours On-Call will be required
- Manual dexterity required to achieve site and generator service access.
- Ability to work irregular hours / overtime (7X24 service business).
- Heavy lifting and physical exertion - Required. Lifting or moving up to 100lbs may be required.
- Working with lubricants, coolant, and other chemicals.
- Working on outdoor and indoor generators in all weather conditions.
- Working independently and with others.
- Working in an environment with mandatory safety requirements.
- Working at heights.
- Working in confined space.

**Job Types**: Full-time, Permanent

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa-Gatineau, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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