Front End Manager- Cash Office

6 months ago

Burlington, Canada No Frills Full time

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At No Frills, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

At Michael’s NOFRILLS Burlington, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

As Bookkeeper, you will be an integral member of the store management team and will support the Franchise Owner in the delivery of consistent and high-quality customer service. In this role, you will be an expert in cashier functions, managing a team of front-end employees and will ensure the store administration and cash office is running efficiently.

What you’ll do
- Provide great customer service that includes performing all cashier functions, resolving customer escalation according to guidelines.
- Oversee the efficient running of the cash office (i.e. pick ups, deposits, cash losses, etc)
- Analyze reports to identify problems and determine appropriate solutions as needed (productivity reports, override reports, journal logs and cash tray discrepancies)
- Ensure company-directed promotions and programs are delivered.
- Supervise front end cashiers to keep department running efficiently, ensure compliance with policies and procedures, refer complex issues to management; provide input into the performance management process
- Perform store administration functions (i.e. weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
- Process payroll to ensure employees are paid accurately and on-time
- Maintain and manage benefit and pension administration
- Manage potential loss through buggy management, test orders, refund/override minimization etc.
- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
- Any other duties that may be required to ensure courteous friendly service, competitively priced products and a store that meets and maintains the hygiene standards specified

**Requirements**:

- Demonstrated commitment to superior customer service
- Cashier and Cash Office experience required
- 1-3 years of management experience is an asset
- Strong technical knowledge of all front-end cashier operations
- Problem solving skills including responding to customer complaints and inquires
- Issue management skills (attention to detail, time management; interpersonal skills; conflict management; information gathering skills; problem solving; team building skills to develop collaborative working relationships)
- Open availability that include day, evening, weekend and holiday shifts according to the needs of the business
- Strong communication skills including verbal, written and active listening
- Computer skills including MS Office is an asset

Thank you for your interest, however only qualified applicants selected for interview will be contacted.

At Michael’s NOFRILLS Burlington we are committed to creating a diverse and inclusive workplace. If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

Michael’s NOFRILLS Burlington is an equal opportunity employer.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest

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