Customer Service Manager

2 weeks ago


Burlington, Canada Fortinos Full time

**Overview**:
To ensure the proper and effective functioning of the front end staff through prompt and courteous customer service.

**passion & commitment to customer service is a key driver for our Company**

**Duties and Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To schedule and direct all front end staff to secure efficient and courteous customer service;
- To process and balance all types of tender received in adherence with Company policy and procedures;
- To hire, train and be responsible for ongoing development of front end staff;
- To update and maintain accurate information in the computerized registers;
- To operate a cash register and serve the public in a courteous manner;
- To calculate the hours worked for all front end staff and maintain the wage margin;
- To solve any customer/employee complaints or problems;
- To ensure that safety policies and procedures are adhered to;
- Other duties, as assigned.
- Exceptional customer service skills
- Office and management experience is a definite asset;
- Proven ability to manage and direct employees;
- Flexibility to work a variety of hours including days, evenings and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.

**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.



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