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Customer Service Assistant
1 month ago
Temporary Full Time
Reporting to the Assistant Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, and Investment Only. You will work closely with Group Retirement Services Customer Service Specialists to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.
**What you will do**:
- Handling member and member plan maintenance on GPAS
- Timely processing and distribution of incoming mail for GRS department
- Mail preparation responsibilities including opening, photocopying, date stamping and scanning paper work for the GRS CSS’s working from home
- Processing and sorting of withdrawal cheques for distribution
- Cheque deposits
- Clerical support for things such as creating member files and ad-hoc filing
- Preparation of material to be mailed out to members and clients
- Processing and distribution of various ad-hoc confirmation statements and letters
- Preparation of forms as requested by members
**What you will bring**:
- Has a Customer Service focus with a positive can do attitude
- Requires strong communication skills - both written and verbal
- Is organized and able to work in a dynamic and changing environment
- Is self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented, attention to details
- Instills quality in day-to-day activities/processes
- Requires strong interpersonal skills - team player a must
- Ability to work comfortably with Microsoft products (i.e. Excel, Word)
- Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
- Experience with the GPAS and system would be an asset
- Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
The base salary for this position is between **$31,400.00****:
- $42,500.00** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Be your best at Canada Life
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
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