Customer Service/dispatcher
2 weeks ago
Provide and negotiate rates to customers
Source carriers to move customers’ freight domestically and cross border
Booking and scheduling inbound shipments
Understanding Customs documentation
Accurately enter details into database in a timely manner
Responsible for ensuring seamless and efficient scheduling of pick-ups and deliveries
Trace carriers at all times and provide updates to customers
Provide excellent customer service
- respond to all inquiries or requests, resolve issues, find new carriers to recover loads if required
Advise customers of any changes in delivery or pick-ups
Other duties as assigned
**Qualifications and Skills**
- Minimum 5 years of experience working as a rates coordinator in transportation industry
- Proficient in Microsoft Office: Excel, Word and Outlook, Loadlink
- Excellent verbal and written communication skills
- Ability to problem solve
- Cope well under pressure in a fast-paced and dynamic environment
- Build and maintain strong relationships with vendors and customers
**Salary**: $50,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- On-site parking
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: In person
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