Dispatcher/customer Service
2 weeks ago
ssigning, monitoring and executing incoming service calls
- Strong focus on professional customer service
- Problem solving of day to day activities
- Service Job management/entry
- Customer relationship management and ongoing work order management
- Administrative responsibilities
- Proactively identify potential problems and provide spot rates.
Dispatch all modes of transportation,Negotiate rates with carriers.
Qualifications:
- Excellent communication skills, a strong listener
- Experience with answering calls, interacting in a professional manner with customers, forwarding calls and taking messages as required
- High energy and able to multi-task
- Strong analytical thinker. Scheduling involves balancing many variables
- Scheduling duties and jobs to our Technicians
- Ability to schedule and prioritize calls for customers and technicians
- Ability to maintain accurate information
- Strong learning aptitude with a technical flare
- Ability to master product knowledge to properly assess service calls
- Strong analytical thinking and ability to improve processes
- Self managing, motivated and driven individual
- Ability to work closely with the entire team or as an individual, and have exceptional people skills
- Detail oriented and excellent time management skills
Working Hours
- 9 am to 5 pm Monday to Friday
**Salary**: $17.00-$20.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (preferred)
Work Location: One location
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