Service Advisor

1 week ago

Regina, Canada Capital Ford Lincoln Full time

**Then we have a Permanent Full-time position open for a professional individual like yourself. We are looking for a Service Advisor**

**The Service Advisor will be responsible for scheduling service work in the service department and for presenting recommended or required services to customers. He or she will act as the dealership's first-line customer relations and service representative. The Service Advisor is responsible for gathering and interpreting information on vehicle condition from the Service Technicians to advise the customer on recommended or urgently required services and communicate this information in a professional manner, explaining the benefits of services and the potential outcomes of postponing repairs. Other duties may be assigned as necessary.**

**Job Duties**:
**- Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.**

**- Communicate with service customers to determine the nature of the mechanical problems.**

**- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.**

**- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications.**

**- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.**

**- Interpret warranty information and policies to customers.**

**- Advise customers of parts ordered and make an appointment to have them installed before the customer leaves.**

**- Assist the service manager as necessary.**

**Requirements**:
**- High school diploma or GED required.**

**- Experience preferred but not required.**

**- Working knowledge with Google Doc and/or Microsoft Suite.**

**- Strong customer service and troubleshooting skills.**

**- Able to work well under pressure.**

**- Strong attention to detail.**

**- Proven data entry, data editing and typing skills.**

**- Experience in all aspects of customer service and people management.**

**- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.**

**- Able to respond quickly in a dynamic and changing environment.**

**- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.**

**- Able to effectively communicate both verbally and in writing.**

**- Ability to read and comprehend instructions and information.**

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 3 years (required)

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