Business Analyst

1 month ago


Montréal QC, Canada Sii Full time

Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec 16 000 collaborateurs, une présence internationale dans 20 pays, et un chiffre d’affaires supérieur à 1.621 milliards de dollars canadiens. _

SII Canada offre à ses clients une expertise technique avancée dans les domaines du développement applicatif, Web et Mobile, de la Cybersécurité et du Cloud. Nous intervenons également en Ingénierie, particulièrement sur les systèmes embarqués dans divers secteurs industriels. Notre ambition : faire évoluer les systèmes d’information et contribuer à la création des produits et services de demain pour nos clients.

En tant qu’entreprise de consultation en TI basée au Québec, SII Canada opère dans un environnement mondial où l’anglais est essentiel. Cette offre d’emploi est publiée en anglais pour souligner l’importance de cette langue dans nos opérations quotidiennes. Nous restons dédiés à la promotion et au respect de la langue française au sein de notre entreprise.

**Business Analyst**
- The Workforce Enablement Domain is looking for a Business Analyst to fulfil strategic domain analysis and process improvement design & implementation.
- Currently, there are approx. 70 external companies that support the Workforce Enablement Domain operations. This causes many challenges, unharmonised processes, effort required to manage multiple providers, an inconsistent end user experience and cost considerations.
- The Delivery Excellence Program aims to simplify processes, provide continual improvements, align services across sites and reduce overall costs.
- The WE Domain is looking to consolidate our external support landscape into a single strategic partner.
- There are no specific IT software solutions to enhance, the work is related to the Workforce Enablement Domain's organisational service towards Roche sites and affiliates.
- The majority of this role will be pure business analysis, identification, documentation and improvement of processes in the strategy horizon.

**Work to include (not an exhaustive list)**:

- Understand the services and offerings within the Domain and its Product Lines and Products.
- Reporting and looking into real data, gaining operational insights and proposing simplifications.
- Understanding Service Coordination and Service Management - ITIL Processes and Incident management processes
- Organisational change management.
- Business Analyst who comes from a service management background could be great as would ITIL understanding or certification - but it's not mandatory.
- Strong soft skills & clear communicator.
- Stakeholder management to include senior Informatics leaders, Site Leadership teams and Employees of all levels.

Compétences requises

Agile

Qualités souhaitées
- Esprit de synthèse- Adaptabilité- Capacités d'analyse- Bon relationnel- Curiosité- Passion- Qualités rédactionnelles- Satisfaction client


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