Business Analyst

6 days ago


Montréal QC, Canada Lightspeed Full time

As a Business Analyst, you will be responsible for driving the optimisation of our telephony systems and communications tools, ultimately enhancing the quality of customer interactions and satisfaction. By leveraging data analysis, process improvement and technology expertise, this role contributes to our commitment to deliver exceptional customer experience. This pivotal role involves collaborating with business units and a team of technical professionals and collaborating with various departments to ensure seamless communication infrastructure across the company. The Business Analyst will play a key role in bridging the gap between business objectives and communication technology solutions to optimize customer service and the different communication channels.

Role:

- Take ownership of the business intake requests and regularly update the review, scoping and backlog project board sections.
- Facilitate business requirement sessions and produce project brief documents, ensure the requirements are complete, unambiguous and testable.
- Transform business requirements into detailed functional specifications mapped to telephony, communication and messaging platforms capabilities.
- Collaborate with business on project brief approval once solution design is finalized by a technical Specialist.
- Define project scope and collaborate with the Product Manager to prioritize deliverables.
- Provide essential input to the Product Manager during the project planning, offering insights on communication technology needs, user requirements, and potential impacts on project timelines.
- Facilitate the collaboration between business and technical teams during the project lifecycle.
- Maintain consistent communication with the Product Manager and the leadership throughout the project lifecycle, sharing updates on requirements changes, testing results, and any issues related to the project.
- Build training materials, flow charts and user facing documentation for the projects.
- Facilitate the UAT and training sessions during the project lifecycle.
- Take ownership of incidents that require coaching to business and mínimal configuration using the knowledge base.
- Contribute to the creation of knowledge base articles.
- Assess existing communication platforms to identify opportunities for enhancement, cost reduction and process optimization.
- Support the change management efforts to ensure a smooth transition when implementing a new communication solution.

**Experience**:

- Minimum 2-3 years of experience as Business Analyst
- Experience working in Agile such as Scrum or Kanban (preferred)
- Experience with CRM (Salesforce), telephony and communication platforms (preferred)

What will help you succeed:

- Excellent business acumen, with a deep understanding of organizational objectives and the ability to align contact center strategies with business goals.
- Familiarity with CRM systems (Salesforce), contact center platforms, telephony technologies, including PBX, VoIP, SIP, and Unified Communications.
- Effective communication and collaboration skills to work with cross-functional teams, stakeholders, and vendors.
- Analytical mindset with the ability to analyze data and metrics for data-driven decision-making.
- Demonstrated commitment to improve the customer experience through data analysis and process enhancements.
- Ability to identify and evaluate technical requirements and constraints for business solutions.
- Ability to use tools such as Lucid chart and write technical documentations such as community facing technical documentation, FAQs and postings for different audiences such as end users and technical teams.
- Ability to create and maintain technical documentation catalog that is accurate, complete and up to date, can communicate technical concepts and requirements through the documentation.
- Excellent English written & verbal communication skills

**What’s in it for you**:

- Join a growing team and help us move to the next level
- Amazing benefits & perks, including equity for all Lightspeeders
- Constant development of both your skill-set and business acumen with limitless growth opportunities
- Lots of autonomy, flexible work culture
- Innovation time to explore and learn at work
- Shaping the company by joining cultural & technical committees
- Tons of growth opportunities into technical or people management roles
- Opportunity to join a fast-paced, high-growth company
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

. And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.
- Lightspeed equity scheme (we are all owners).
- Flexible paid time off and remote work policies.
- Health insurance.
- Contributions to your pension plan - RRSP.
- Health and wellness benefit of $500 per year.
- Paid leave and assistance for new parents.
- Mental health


  • Business Analyst

    6 days ago


    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Analyst

    3 weeks ago


    Montréal, QC, Canada Soho Square Solutions Full time

    Hi There! We're seeking exceptional talent like you to join our team. I have a great position that matches your goals. Soho Square Solutions is currently looking for a Senior Business Analyst to join our team on a Contract to Hire basis. Skills: 7+ years experience as Business Analyst. 4-5 years in Capital Markets, Fixed Income, Derivatives,...

  • Business Analyst

    3 weeks ago


    Montréal, QC, Canada Soho Square Solutions Full time

    Hi There! We're seeking exceptional talent like you to join our team. I have a great position that matches your goals. Soho Square Solutions is currently looking for a Senior Business Analyst to join our team on a Contract to Hire basis. Skills: 7+ years experience as Business Analyst. 4-5 years in Capital Markets, Fixed Income, Derivatives,...

  • Business Analyst

    3 weeks ago


    Montréal, QC, Canada Net2Source Inc. Full time

    Role Name: Business Analyst Location: MTR / BOULRENE / Hybrid Duration: 12+ Months Job description Role Notes: Business Analyst — Investment Banking & Global Capital Markets Technology, We are looking for a talented and driven Business Analyst to join our team. 5+ years’ experience in client facing role. Responsibilities Work with business...

  • Business Analyst

    3 weeks ago


    Montréal, QC, Canada Net2Source Inc. Full time

    Role Name: Business Analyst Location: MTR / BOULRENE / Hybrid Duration: 12+ Months Job description Role Notes: Business Analyst — Investment Banking & Global Capital Markets Technology, We are looking for a talented and driven Business Analyst to join our team. 5+ years’ experience in client facing role. Responsibilities Work with business...


  • Montréal, QC, Canada Direct IT Recruiting Inc., WBE Canada Certified Full time

    Healthcare Skills : 5+ years as a Business Systems Analyst, Supply Chain, AS/400, RPG, C#, Bilingual (French/English), CBAP, Agile Join Our Team as a Bilingual Business Systems Analyst! Are you a skilled Business Systems Analyst with a passion for solving complex problems and driving innovation in the healthcare industry? We’re looking for a ...


  • Montréal, QC, Canada Direct IT Recruiting Inc., WBE Canada Certified Full time

    Healthcare Skills : 5+ years as a Business Systems Analyst, Supply Chain, AS/400, RPG, C#, Bilingual (French/English), CBAP, Agile Join Our Team as a Bilingual Business Systems Analyst! Are you a skilled Business Systems Analyst with a passion for solving complex problems and driving innovation in the healthcare industry? We’re looking for a ...

  • Business Analyst

    4 weeks ago


    Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices:...


  • Montréal, QC, Canada QUANTEAM - North America (RAINBOW PARTNERS Group) Full time

    As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: We are looking for a...


  • Montréal, QC, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company with...

  • IT Business Analyst

    3 weeks ago


    Montréal, QC, Canada Blitz TI Full time

    IT Business Analyst We are supporting a well-established Montreal based company in its sector, currently undergoing a digital transformation and seeking an IT Business Analyst . If you want to be at the heart of strategic projects and actively contribute to the technological evolution of a dynamic and friendly company, this role is for you! Your Mission:...

  • IT Business Analyst

    4 weeks ago


    Montréal, QC, Canada Blitz TI Full time

    IT Business Analyst We are supporting a well-established Montreal based company in its sector, currently undergoing a digital transformation and seeking an IT Business Analyst . If you want to be at the heart of strategic projects and actively contribute to the technological evolution of a dynamic and friendly company, this role is for you! Your Mission:...


  • Montréal, QC, Canada National Bank Full time

    A career as a Chief Business Analyst in the Payments and Cash Management Delivery team is to act as a liaison between business teams and delivery teams. You are agile and a member of a team that manages and delivers business and technology projects for different sectors. This role allows you to have a positive impact on our organization, thanks to your...

  • Business Analyst

    1 week ago


    Montréal, Canada Nestle Full time

    Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence. **Position Snapshot**: **Business areas: Nespresso Canada**Job title: Business...


  • Montréal, QC, Canada Desjardins Full time

    Are you known for your analytical and interpersonal skills? Are you looking to join a team with a manager who's attentive to your needs, understands your reality and can provide you with coaching? If so, this position is for you! Join a thriving, innovative business analysis community of practice that stands out within the organization and as a market leader...

  • Business Analyst

    1 week ago


    Montréal, Canada IT Unlock Consulting Full time

    We are looking for **Business Analyst with **5+ years’ work experience with IT or process engineering. - Process mapping/ process improvement experience - SQL query knowledge **Salary**: $40.00-$50.00 per hour Schedule: - Monday to Friday Ability to commute/relocate: - Montréal, QC: reliably commute or plan to relocate before starting work...

  • Business Analyst

    6 days ago


    Montréal, QC, Canada Desjardins Full time

    As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery; and develop and deliver business strategies and solutions aligned with the business architecture of various initiatives, including the organizational shift and...


  • Montréal, QC, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Analyst

    3 days ago


    Montréal, Canada Epsilon Solutions LTD. Full time

    Here is the job description: Job Title: Business Analyst Job location: Montreal, QC **Job Type**: Full Time - **8-10 Years of experience as Business Analyst (Preferably 3 yrs+ in Access Management domain)**: - Ability to perform data analysis on large scale of complex data and suggest solution for better reporting - Ability to drive requirement gathering,...