Parts Representative

**The Opportunity**

Accountable/responsible for providing a high level of customer service in support of the business of service and parts sales to the market and expediting internal parts service requests while maximizing productivity and proficiency to meet targets

**The Role**
- Responsible for day-to-day processing of parts orders for internal and external customers, including entering, ordering and expediting purchase orders
- Support service technicians in researching, sourcing, expediting and delivering parts requests to work area
- Works with customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales
- Produces accurate, timely and efficient estimates and documentation for all parts transactions
- Covers and/or assists warehouse person in tracking or shipping product to both local and out-of-town customers and inter-branch locations
- Initiates parts returns for both new and warranty items and completes all required documentation
- Operates in a safe manner and keeps work area clean and tidy at all times
- **Education**: Must have Parts Technician Journeyman Certificate with Redseal
- **Work **Experience**:2 years of relevant work experience. Previous experience in heavy duty parts / service industry considered an asset.
- **Knowledge**:Experience working with parts vendors, outsourcing and generating parts quotes
- **Proficiency**:Microsoft Office, including Outlook, Excel, Word and PowerPoint

**The Company**

Since 1858, Wajax has been serving major Canadian industries as one of the nation’s leading mobile equipment, power systems, and industrial products and services providers. Wajax operates in the mining, oil sands, oil & gas, construction, forestry, industrial/commercial, transportation, and metal processing industries - to name a few.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.” Highlights include:

- 100% employer paid medical and dental benefits with no waiting period for eligibility
- Wajax-led e-learning, and product training through industry leading manufacturers such as Hitachi, 3M, and Detroit Diesel.
- Discounts with the “Big 3” auto manufacturers, equivalent to their internal employee pricing.

Wajax is committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done.