Hospital Manager

7 months ago

Brockville, Canada NVA Canada Full time

**_Come join an energetic and highly skilled team at Island City Animal Hospital - home of the 1000 Islands
- **

**The Opportunity**

As the Hospital Manager (12 month contract) at Island City, your role will be an integral member of the veterinary hospital leadership team. You will partner with the Managing DVM to run a smooth and profitable operation by driving revenue and managing costs, while creating a positive hospital culture that thrives on high quality patient care and top-notch customer service. You bridge the gap between day-to-day hospital operations and NVA Canada. Reporting to the Manager of Regional Operations, you’ll own the daily operations of the hospital by providing exceptional people management, smooth operations, strategic planning & financials, and exceptional client services.

**Please note that this position is a 12 month contract role.
**What you will do**:

- Actively manage team performance by setting clear goals and fostering a high performing team to ensure exceptional patient care.
- Provide coaching and development to team members ensuring they have the necessary skills to provide exceptional service to patients.
- Resolve client issues and escalations quickly and oversee client follow up communications and procedures, including reminders and call backs.
- Partner with Managing DVM to address staffing needs including hiring, training, reviewing and performance management of team members.
- Take ownership of hospital operations such as creating and maintaining hospital policy including CVO/Controlled Substances and Health and Safety compliance, monitoring computer systems to resolve issues, educating team members on hospital policies and procedures, and managing and fostering vendor relationships.
- Facilitate employee onboarding, training and development, and annual performance reviews.
- Track and maintain current licensures for all DVMs.
- Manage conflict in a timely manner and maintain a positive employee experience and team culture.
- Ensure payroll is completed and submitted for all hospital staff including DVM production payments.
- Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
- Drive client visits through strategic communication and local marketing efforts (ie. Community).
- Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
- Manage all hospital staff, including grooming and boarding staff where applicable.
- Performs other duties essential to the performance of the hospital as assigned.

**What you bring**:

- Proven experience leading teams and managing day to day operations.
- Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks and remain resilient during times of uncertainty.
- Possess a comprehensive understanding of operational strategy and adept in aligning team goals with organizational objectives, demonstrating confidence in leading team through period of change.
- Collaborative by nature, with strong interpersonal and communication skills.
- A knack for organization and time management.
- A love for animals and a love for people who love them.

**It’s a bonus if you have**:

- Experience working in the veterinarian or dental and healthcare industries, or retain and hospitality management
- Skilled in building teams and maintaining a high performing culture.
- Experience with payroll, budgeting, and annual goal setting.
- Familiarity with MS Suite, Ceridian Dayforce and PIMS software deemed advantageous

**_At NVA Canada diversity and inclusion are an important part of our everyday reality._**
- We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability._

**This Job**:
**Location**:
Brockville, Ontario, Canada, Ontario, Canada

  • Clinical Operations Manager

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**:Clinical Operations Manager** **Competition: 2022-289** **Status**: Part-Time** **Department**: Administration (Clinical)** ***: In keeping with the BGH mission, values and strategic directions of the hospital and as a member of the Leadership Team, the Clinical Operations Manager is responsible for the efficient and effective coordination...

  • Materials Management Buyer

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Materials Management Buyer** **Status**: Temporary Full-Time (up to 4 months with possible extension)** **Department**: Materials Management** **Union Association**: CUPE** **Salary: $24.57 to $28.18/hour** **Position Summary**: Working under the supervision of the Supervisor Materials Management (3SO) and as a Member of the Materials...

  • Vice President and Chief Financial Officer

    2 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Vice President and Chief Financial Officer**: **About Brockville General Hospital** Located in charming and historic Brockville in the heart of the Thousand Islands region, Brockville General Hospital provides a close-knit, collaborative work environment where you can make an impact on the lives of those we serve. Through teamwork, partnership, and the...

  • Chief of Staff

    7 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Chief of Staff**: **About Brockville General Hospital** Located in the heart of the Thousand Islands region, Brockville General Hospital provides a close-knit, collaborative work environment where you can make an impact on the lives of those we serve. Through teamwork, partnership, and the support of our community, we are known for local access to care,...

  • Booking Clerk

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**:Booking Clerk** **Status**: Part-Time** **Department**: Central Scheduling** **Salary: $27.00 to $29.55 / **hour** **Hours of Work**:12 hour shifts. Weekdays, Weekends and Holidays.** **Position Summary**: Working under the direction of the Manager of Staff Scheduling and Payroll, the Scheduler works as a member of the People Services Team...

  • Maintenance 2 - Facilities - Full-time

    2 weeks ago

    Brockville, Canada Brockville General Hospital Full time

    **Position: Maintenance 2** **Status: Full Time** **Department: Facilities** **Union Association: CUPE** **Salary: $30.73 - $33.90/hour** ***: The Maintenance 2 position is required to work under the direction of the Operations and Facilities Manager in the Maintenance Department at the Brockville General Hospital. The Maintenance 2 technician...

  • Pharmacy Technician

    2 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Pharmacy Technician** **Competition: 2024-315** **Status**: Temporary Part-Time (up to 12 months with possible extension)** **Department**: Pharmacy** **Union Association**: OPSEU** **Salary: $29.82-$34.38 per hour** **Position Summary**: Under the supervision of the Pharmacy Manager and in collaboration with Clinical Pharmacist(s), the...

  • Physician Assistant

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**:Physician Assistant** **Status**: Temporary Full Time (up to 12 months with possible extension)** **Department**: Hospitalist Program** **Salary Range - $47.47 to $57.20 per hour** **Brockville General HOSPITAL** **is a 160 bed, full service community hospital, serving a regional catchment area of up to 135,000. We are located 1 (one) hour...

  • Director, Patient Care

    1 month ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Director, Patient Care Programs** **Status**: Temporary Full Time - 6- 8 month with potential for extension.** **Department**: Patient Care** **Union Association: Non-Union** **Salary: $63.83 -$76.90 per hour** **Position Summary**: Reporting to the Vice President & Chief Nurse Executive, the Director, Patient Care Programs will have a...

  • Recruitment and Retention Specialist

    7 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Recruitment & Retention Specialist (Physician)** **Status**: Full-Time** **Department**: Medical Affairs** **Union Association**: Non-Union** **Position Summary**: Reporting to the Chief of Staff, the Recruitment & Retention Specialist is responsible for the development, administration and coordination of the recruitment and retention...

  • Veterinary Extern

    6 months ago

    Brockville, Canada Island City Animal Hospital Full time

    An externship experience at an NVA hospital will give students the unique opportunity to understand the day-to-day operations of the practice, and to gain valuable hands-on clinical experience. Although every NVA hospital is unique, we all have some things in common: an environment that is supportive, committed to excellent medicine, and provides exceptional...

  • Care Coordinator

    3 weeks ago

    Brockville, Ontario, Canada Brockville General Hospital Full time

    Job SummaryThis is an exciting opportunity to join our team at Brockville General Hospital as a Care Coordinator - Mental Health Specialist. In this role, you will play a critical part in providing comprehensive care to our patients. About the RoleThis position comes with a competitive salary of $120,000 per year, taking into account the hospital's location...

  • Distinguished Pediatric Medicine Specialist

    2 weeks ago

    Brockville, Ontario, Canada Brockville General Hospital Full time

    Job Title: Distinguished Pediatric Medicine Specialist About the Opportunity:We are seeking a highly skilled and dedicated pediatric medicine specialist to join our team at Brockville General Hospital.Key Responsibilities:Diagnose and Treat Diseases: The successful candidate will be responsible for diagnosing and treating various diseases and physiological...

  • Dietary Aide

    3 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Dietary Aide*** **STATUS: Casual, Part-Time** **Department**: Nutritional Services** **Union Association**: CUPE** **SALARY: $24.85 - $25.67/hour** **Position Summary**: Working under the general direction of the Food Service Supervisor, the Dietary Aide performs essential tasks needed to provide food for patients, cafeteria and catering...

  • Dietary Aide

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Dietary Aide** **STATUS: Full-Time** **Department**: Nutritional Services** **Union Association**: CUPE** **SALARY: $24.85 - $25.67/hour** **Position Summary**: Working under the general direction of the Food Service Supervisor, the Dietary Aide performs essential tasks needed to provide food for patients, cafeteria and catering functions....

  • Unit Clerk

    7 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**:Unit Clerk** **Status**: Part-Time** **Department**: Ortho Clinic** **Union Association**: CUPE** **SALARY: $21.06 to $25.14/hour** **HOURS: Day shifts (Monday to Friday)** **Position Summary**: The Unit Clerk works as a member of a designated clinical services team to provide administrative, clerical and receptionist support services to...

  • Dietary Aide

    2 weeks ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Dietary Aide** **Status: Temporary Part-Time (up to 3 months with possible extension)** **Department**: Nutritional Services** **Union Association**: CUPE** **Salary: $26.36 - $27.22/hour** **Position Summary**: Working under the general direction of the Food Service Supervisor, the Dietary Aide performs essential tasks needed to provide...

  • Physician Assistant

    1 month ago

    Brockville, Canada Brockville General Hospital Full time

    **POSITION: Physician Assistant** **STATUS: Temporary Full Time (up to 3 months with possible extension)** **SALARY: $48.42 - $58.34 per hour** **Position Summary**: Reporting to the Program Manager, Medical Surgical Unit and under the supervision of the Chief Hospitalist, in accordance with the College of Physicians and Surgeons of Ontario’s Delegation...

  • Security Guard

    4 months ago

    Brockville, Canada Paladin Security Full time

    Security Guard - Brockville General Hospital (75 Charles St) **Position**: | Full-Time Security Guard **Site**: | Brockville General Hospital - 75 Charles **Hours**: | Continental Rotation - 0700-1900/1900-0700 **Payrate**: | $21.27/hour Working as a Security Guard you will be responsible for completing investigations and incident reports. You will be...

  • Medical Lab Assistant, Casual

    6 months ago

    Brockville, Canada Brockville General Hospital Full time

    **Position**: Medical Lab Assistant** **Status**: Casual & Temporary Part-Time (up to 12 months with possible extension)** **Department**: Laboratory** **Union Association**: OPSEU** **Salary: $32.59 to $37.26** **Position Summary**: Under the direction of the Laboratory Manager, the Medical Laboratory Assistant (MLA) is responsible for collecting,...