Patient Services Manager

3 weeks ago

Mississauga, Canada AstraZeneca Full time

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

**Our Position**

We believe we can make a positive impact for patients. Reporting to the Senior Manager, Patient Support Strategy, you will be a key member in building the Patient Centre of Excellence capability.

**In this role**:

- You lead, implement and support the AstraZeneca Patient Services Team to ensure seamless delivery to patients and key partners while differentiating AstraZeneca as an innovative leader.
- You work actively and reciprocally with cross functional teams to improve insights and adjust to the dynamics of the market to provide a seamless patient first approach
- You identify, manage and improve third party vendor relationships to drive innovation and efficiency in the delivery of patient programs to positively impact the patient journey
- You participate in the build and design of an overarching vision and strategy (across therapeutic areas) and how they will enable success for patients
- You are fully conversant with the current customer/market place, key dynamics and policies in addition to key competitors and strategies from a patient programs and services perspective and bring new insights to improve processes
- You build external relationships with customers or organizations that may play a critical role in the disease area. You work closely with key external leaders in the field to implement projects to optimize patient management and optimize patient outcomes
- You partner with the Senior Manager, Patient Support Strategy, to implement all Budgeting, Procurement and Financial Reconciliations to ensure adherence to contracts in place with third party vendors
- You build, evaluate and drive success of assigned patient services program
- You support the development and delivery of a governance model for the overarching patient services process and issue management process across all portfolios

**Your qualifications include**:

- Post secondary education, preferred in health sciences.
- Minimum of 5-7 years of Patient Support Programs or pharmaceutical experience. Launch and operationalizing patient services/ patient support programs at a vendor level a strong asset
- Knowledge of the Canadian payer landscape
- Ability to lead without authority and an entrepreneurial leader with a passion for putting patients first
- Strong ability to work on complex problems in ambiguous and dynamic environments
- Self-starter, highly motivated and accountable to deliver results at a very high standard
- Strong project, time and financial management, analytical skills, communication and interpersonal skills
- Adaptability and strong advocate for change, ability to influence internally and externally
- Works well in a highly collaborative matrixed environment and cross-functional approach
- Ability to implement with strong attention to detail and organizational skills

**Great People want to Work with us Find out why**:

- GTAA Top Employer Award for 9 years
- Learn about our culture
- Learn more about working with us in Canada
- View our YouTube channel

AstraZeneca is committed to taking every reasonable precaution to protect employees, our customers and the healthcare systems in the communities in which we serve. In an effort to protect the wellbeing of our employees and customers, full COVID-19 vaccination is an essential requirement of all positions at AstraZeneca. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and AstraZeneca’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

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