Booking Clerk

6 months ago

Vancouver, Canada Providence Healthcare Full time

**Article Flag: Mandatory Vaccination Please Note**:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

**Summary**:
Within the context of a patient, client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

**Qualifications / Skills and Education**:
Education
Grade 12, two year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

Ability to deal with others effectively.

Knowledge of medical terminology.

Ability to communicate effectively both verbally and in writing.

Ability to organize work.

Ability to operate related equipment and software.

Ability to keyboard at 40 w.p.m.

Physical ability to carry out the duties of the position.

**Duties and Responsibilities**:
In consultation with the supervisor or designate schedules and books, cancels, adjusts a variety of client/patient appointments and follow up appointments in accordance with policies, procedures and standards. Telephones or transmits test results per established procedures. Receives clients and/or physician/health care professional requests for appointments. Contacts various areas to set up and confirm appointments according to procedure required and allocated time. Follows up with client/patients and/or doctor's offices to ensure scheduled times are feasible, and relays general and pre-test information to applicable personnel or client/patient as directed. Adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and clients'/patients' appointments are scheduled in a manner that meets their needs. Enters information into computerized systems(s) such as the Admission, Discharge Transfer and/or Patient Care Administration system.

Maintains and monitors wait lists in conjunction with the supervisor or designate, or health care provider.

Admits, registers and/or pre-registers patients/clients according to established procedures by performing duties such as interviewing patients, obtaining all essential or changed client information, completing a variety of standard forms (such as medical insurance billing cards), entering information into computerized client database including establishing new client entries and updating existing files as required. Prints out keyed data as required for consent form, explains consent forms to patients and obtains required signatures. Forwards requisition(s), consult letter(s) and booking card(s) to applicable area. Prepares for client visits by methods such as setting up rooms, sending admission form to physician and/or appropriate health care professional, receiving applicable documentation and checking information is complete.

Pulls charts prior to visit and ensures requested procedures are booked and results are in the files. Calls physician/health care professional offices and/or patient/clients for missing information, requesting appropriate items be forwarded, transmitting results of client/patient conferences, test results, and/or plans of care to appropriate health care personnel in accordance with standard policies and procedures.

Assembles, maintains, and files patient/client charts utilizing appropriate forms/layout in accordance with established procedures. Integrates relevant documentation, contacts medical records/other facilities for necessary client documentation and files material into relevant sections. Telephones other facilities, physicians' offices and/or outside laboratories to request client information/ documentation to ensure accuracy and completeness of records and charts. Keys in and updates client/patient demographic data into computerized patient information system by methods such as referring to client/patient documentation, entering and/or updating data as appropriate, checking information entered for accuracy, locating errors and/or omissions and correcting as required in accordance with standard procedures. Dismantles records as required.

Sets up and maintains designated filing systems for a variety of administrative and client/patient information utilizing computerized/ hard files, and prepares labels and hardcopy files as required. Updates and creates directories, lists and computerized spreadsheets, alphabetically files material in hard files, establishes bring forward systems and indexes material as appropriate. Purges old files and backs up computerized files according to standard procedures.

Performs receptionist duties by performing duties such as receiving and a

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