Service Coordinator

3 weeks ago

Vancouver, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
**Key Responsibilities**:

- Assist clients with technical support when possible.
- Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
- Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
- Provide assistance to field personnel if needed.
- Interface with customers and other departments as necessary to ensure successful completion of service.
- Assist in the growth of other employees by sharing both job knowledge and expertise.
- Handle customer service requests using strong interpersonal skills and a customer focus.
- Review field service timecards and completed payroll approvals & work order reconciliation, ensuring tech accuracy of completed notes and recommendations.
- Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
- Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
- Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
- Work in shared Outlook team inbox to action incoming requests.
- Champions a high performance leading to enhanced customer interface satisfaction.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
- Provides support and backup for other administrative/inside sales duties as requested.
- Knowledge of basic HVAC repair estimates is an asset.

**Education and Experience**
- 3-5 years of experience as a Dispatcher is required.
- Experience with national accounts is an asset
- Data Entry to Customer Web Portals
- Ability to follow and perform to customer guidelines
- Management of trades and subs to DNE guidelines
- Excellent customer service skills.
- Excellent verbal and written communication skills
- Attention to detail and multi -tasking
- Ability to exercise independent judgment and take initiative.
- Ability to work effectively under pressure.
- Graduate from a career college an asset.
- Demonstrated coordination, organizational, and interpersonal skills.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.

  • Logistics Coordinator

    2 weeks ago

    Vancouver, Canada Bedrock Service Full time

    Purpose: This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement.Role Classification: Contractor – Full time May to end of SeptemberThis role is responsible for: Coordinating, tracking, troubleshooting and managing the logistics process from...

  • Logistics Coordinator

    2 weeks ago

    Vancouver, Canada Bedrock Service Full time

    Purpose: This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement.Role Classification: Contractor – Full time May to end of SeptemberThis role is responsible for: Coordinating, tracking, troubleshooting and managing the logistics process from...

  • Logistics Coordinator

    2 weeks ago

    Vancouver, Canada Bedrock Service Full time

    Purpose: This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement.Role Classification: Contractor – Full time May to end of SeptemberThis role is responsible for: Coordinating, tracking, troubleshooting and managing the logistics process from...

  • Logistics Coordinator

    1 week ago

    Vancouver, Canada Bedrock Service Full time

    Purpose: This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement.Role Classification: Contractor – Full time May to end of SeptemberThis role is responsible for: Coordinating, tracking, troubleshooting and managing the logistics process from...

  • Logistics Coordinator

    2 weeks ago

    Vancouver, BC, Canada Bedrock Service Full time

    Purpose : This role is primarily responsible for the storage and movement of materials and finished goods to all camp locations and projects as well as logistics and procurement. Role Classification : Contractor – Full time May to end of September This role is responsible for : Coordinating, tracking, troubleshooting and managing the logistics...

  • Service Coordinator

    1 week ago

    Vancouver, Canada Knewin Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the initial point of...

  • Service Coordinator

    2 weeks ago

    Vancouver, Canada Knewin Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the initial point of...

  • Service Coordinator

    2 weeks ago

    Vancouver, Canada Knewin Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the initial point of...

  • Service Coordinator

    2 weeks ago

    Vancouver, Canada Knewin Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the initial point of...

  • Coordinator Facilities Services

    4 days ago

    Vancouver, Canada Simon Fraser University Full time

    Union/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$64,973 to $77,589 annually** - SFU Department Descr: **Vancouver Facilities Services** - Position Grade: **8** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** The SFU Vancouver campus is an enjoyable place to study, work, and visit. The campus is spread...

  • Service Coordinator

    4 weeks ago

    Vancouver, Canada Atlas Alarms Full time

    **Job description** Established Alarm company, looking for a service coordinator and support person for an immediate opening. Duties include install and service scheduling, customer support, technician support and minor office duties. Computer skills a necessity with networking experience. Good knowledge of the Lower Mainland is an asset but would be...

  • Food Services Coordinator

    4 weeks ago

    Vancouver, Canada Kerrisdale Community Centre Society Full time

    The Kerrisdale Community Centre Society is looking for a Food Services Coordinator to manage kitchen operations at the Kerrisdale Seniors Centre. The Coordinator is responsible for planning, coordinating, and overseeing all aspects of the seniors’ lunch program, which serves an average of 125 people each day Monday - Saturday, and the operation of a small...

  • Customer Service Coordinator

    4 weeks ago

    Vancouver, Canada Alsco Full time

    Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and...

  • Coordinator - Expense Services

    4 days ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Senior Financial Spec 1a (Gr9) Job Title Coordinator - Expense Services Department Expense Services | Finance | Faculty of Arts Compensation Range $4,959.00 - $5,532.00 CAD Monthly Posting End Date May 22, 2024 Note: Applications will be accepted until 11:59 PM on the day...

  • Service Coordinator

    7 days ago

    Vancouver, Canada Heritage Office Furnishings Full time

    Do you enjoy balancing a variety of tasks while still meeting deadlines? Do you consider yourself well organized within a fast-paced environment? If you answered yes, this might be the career for you! Heritage Office Furnishings is looking for a Service Coordinator to support the growth and operation of our organization. This is a full-time position working...

  • Service Coordinator

    2 weeks ago

    Vancouver, BC, Canada Knewin Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth, a GDI company, team today! Position Summary: The Service Coordinator/Dispatcher is the initial point...

  • Service Coordinator

    3 weeks ago

    Vancouver, BC, Canada Recooty Full time

    Job Brief: We are a well established, reputable Fire Protection company seeking an individual who’s interested in building a career in an industry that is in high demand and fast paced. Responsibilities: This entry level position assists in day to day office operations including Responding to all inquiries by phone and email, filing, receiving and...

  • Coordinator, Support Services

    7 days ago

    Vancouver, Canada Teck Resources Limited Full time

    **Summary**: Do you enjoy organizing and making sense of challenging tasks? Our Coordinator, Support Services will take the lead to ensure our Project Development Team is setup for success through administrative excellence. Reporting to the Lead, Business Admin PDG, the Coordinator, Support Services provides diverse support and coordination for the projects...

  • Shared Services Coordinator

    6 days ago

    Vancouver, Canada WETA DIGITAL Full time

    The Shared Services Coordinator is a full-time, on-site position that involves a wide range of duties within our Facilities Team in support of the crew working at the Vancouver Creative Hub. Our ideal candidate will bring a positive and constructive contribution to the workplace experience while prioritizing tasks in a fast-paced environment. This role will...

  • Shared Services Coordinator

    6 days ago

    Vancouver, Canada WETA DIGITAL Full time

    The Shared Services Coordinator is a full-time, on-site position that involves a wide range of duties within our Facilities Team in support of the crew working at the Vancouver Creative Hub. Our ideal candidate will bring a positive and constructive contribution to the workplace experience while prioritizing tasks in a fast-paced environment. This role will...