Manager, Residence Admissions

2 weeks ago

Kingston, Canada Queen's University Full time

Manager, Residence Admissions

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

Queen’s Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Queen’s Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.

Reporting to the Director, Residence Life and Services, the Manager, Residence Admissions is responsible for the full-cycle admissions process for the university’s residences. The incumbent is accountable for admitting over 4,600 students annually and manages complex considerations including accommodation of special needs, balancing parental and student concerns and liaising with Departments and Administrators across the University to meet individual and Departmental objectives.

The Manager, Residence Admissions is accountable for leading the development, enhancement and maintenance of admissions processes and policies, working closely with other partners within Housing & Ancillary Services and across the University to ensure alignment with the University’s strategic admissions priorities.

As part of the Residence Life and Services Leadership Team, the Manager, Residence Admissions is knowledgeable in student development theory, and is an advocate for student learning and development to ensure a holistic student experience. This position supports the Residence Life and Services goal of fostering a living and learning environment that celebrates diversity, maintains mutual respect for the dignity, rights and well-being of others, promotes positive student engagement, and is safe - mentally, emotionally, and physically - for all.

The Manager, Residence Admissions serves as a member of the Housing and Ancillary Services senior leadership team.
- Note: The schedule for this position requires travel and flexibility to work outside normal working hours._

**Job Description**:

**KEY RESPONSIBILITIES**:

- Lead the planning and execution of strategic plans, goals, and priorities for occupancy management, in collaboration with the Director, Residence Life and Services.
- Operationalize the strategic direction of programs by setting expectations for staff and providing leadership and guidance in program implementation.
- Manage the admissions process including scheduling, communication, room assignments, lotteries, accommodations, room changes and the provision of related information.
- Plan and forecast for future occupancy needs; perform data analysis and make recommendations based on data.
- Strategic oversight of available bed spaces and leads processes when closures, conversions, etc. are required.
- Ensure that the residence admissions process is consistent with both internal and external policies and procedures, particularly those of the Office of the University Registrar (OUR).
Represent the department at recruitment events and activities, on and off-campus; coordinate residence engagement at events, prepare and deliver presentations.
- Act as the main point of contact for Undergraduate Admissions and Recruitment, including providing training to recruiters and tour guides.
- Communicate extensively with families and students in high stress, sometimes volatile situations.
- Manage all medical and other special considerations for residents pertaining to room placement.
- Process and reconcile residence fees and related charges; post yearly fee schedules.
- Update and maintain residence website and content on other social media platforms.
- Identify opportunities for continuous improvement; recommend changes to policy and/or procedures. Develop and implement changes to support successful programming.
- Identify key performance metrics, aligned across initiatives to evaluate programming and inform recommendations for new or improved programs or service delivery.
- Produce reports, documents and presentations for decision-making, planning and communication purposes.
- Maintain accurate records and analyze data as required.
- Liaise to identify, build, and maintain relationships with internal and external partners in order to support effective programming.
- Provide and/or facilitate crisis and disaster response often in conjunction with other University and Residence senior staff.
- Support students and the community by responding to difficult issues and situations that arise in residences, related to issues such as gender, mental health, misbehavior, transitional and financial.
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